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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Account Executive
The Account Executive creates and drives the account plan to exceed the client’s expectations, leads the Account team to deliver outstanding performance and ensures safety and efficiency are at the highest levels. This opportunity is leading a large account team with significant growth expected over the next several years, supporting a Fortune 50 client.
THE TEAM
The Account Executive will lead a large team of talented Material Handling, Base Building and Engineering professionals and technicians managing and maintaining a network of fulfillment and sortation centers in North America. Direct reports will include four Operations Directors responsible for discreet aspects of the 130MSF portfolio. They are supported by 14 regional maintenance managers (RMMs) who support a portfolio of client locations. A significant expansion of the portfolio is expected and additional RMMs will be added to the team to accommodate growth. Other key team leaders include a Finance Director, HR Director, Communications Director, Performance Director and Safety Director.
MAJOR RESPONSIBILITIES
The Account Executive is accountable for developing and implementing an account plan which will exceed our client’s expectations and ensure a healthy long-term relationship. The Account Executive anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans to exceed revenue and profitability. The Account Executive creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving. Safety, Innovation, Cost Optimization, Reliability and Uptime are essential to the success of the engagement. The client environment is a 24x7 operation which regularly requires engagement and leadership outside of normal business hours.
ESSENTIAL FUNCTIONS
CLIENT SATISFACTION
Executes the vision and strategy of the account plan ensuring the client objectives and interests are met
Ensures service delivery is high quality and exceeds client expectations
Develops, manages and implements Voice of the Customer (VOC) to regularly gain input and direction from clients
Responds to any client issues in an expedient and professional demeanor
Dives deep into issues to inform both near-term mitigations and long-term solutions to avoid repeating issues
BUILDS AND MANAGES HIGH-PERFORMING TEAMS
Hire, attract and retain a team of top talent employees; improve team performance through regular coaching and feedback; provide recognition
Understand the client’s key business drivers; focus the team to ensure those priorities are aligned with our deliverables
Embody the firm’s and client’s values and core behaviors of collaboration, integrity and excellence
Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
FINANCIAL MANAGEMENT
Develops budget and manages to ensure plan is met or exceeded in both growth and profitability
Balance negotiating contracts, amendments, and/or minor changes to contract exhibits multiple times/year while protecting the account’s people, performance, and financial position
Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Make investments as needed to ensure performance and growth objectives are achieved while still maintaining current year profitability
COMPETENCIES
CLIENT FOCUS
Dedicated to exceeding client expectations and continuous improvement thru rigorous application of proactive planning and lessons learned reviews
Proactively solicits and responds to feedback and input from the client
Establishes and maintains effective relationships with customers and gains their trust and respect
Experienced in managing multiple client contacts across a large geography
Able to manage through conflicting client priorities
RESULTS-DRIVEN
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
NATURAL COACH
Clearly establishes performance expectations and goals for employees
Provides point in time feedback to enhance performance of employees
Creates an environment with strong morale
Experienced in managing large and geographically diverse teams
SOLUTIONS ORIENTED
Uses rigor and logic to solve difficult problems with effective solutions
Identifies issues before they become problems
Looks beyond the obvious and doesn’t stop at the first answers
Realize operating leverage through process improvement, gaining capacity for value-added work
INDUSTRY KNOWLEDGEABLE
An expert in industrial material handling or fulfillment/sortation centers
Minimum of 15 years of experience in a significant leadership role across the Americas with teams of similar scale
PERSONAL CHARACTERISTICS
The successful candidate will be an innovative, forward-thinking, creative individual with the highest ethical standards
The candidate must possess strong communication skills, and the ability to influence others to achieve results
Bias for Action: Engages immediately to solve problems; able to course correct quickly as timetables and requirements change in response to the client’s business needs; is capable of leading without 100% certainty of a solution in place; willing to do what it takes in all situations and build a team of the like-minded individuals
TRAVEL
Travel: Will vary from 25% - 75% as the business requires
EDUCATION AND EXPERIENCE
Bachelor’s degree, MBA or similar graduate degree desirable
Estimated total compensation for this position:
375,000.00 – 450,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
Remote –Atlanta, GA, Chicago, IL, Dallas, TX, New York, NY, Seattle, WAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
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