Responsibilities The Account Executive will serve as a liaison with the customer to ensure that all requests, concerns, and/or needs are addressed efficiently. Development of sales and organizational strategies to increase FHC's business volume. Responsible for ensuring that accounts under their charge are satisfied and properly oriented on all services and will meet the business retention revenue budget. Develop and execute strategic annual plan. Identify new business opportunities within existing accounts. Understand client needs, objectives, and business challenges. Act as the primary point of contact for assigned accounts. Serves as a liaison between the client and FHC regarding service delivery issues and is a catalyst for improvement. Conduct presentations within the organization, to FHC clients and prospects. Markets and promotes FHC products and programs to customers and prospects. Assists in the development of business proposals together with the assigned Departments. Participates in marketing and promotional plan. Support in the organization of educational activities for the Providers Department Support in the development of educational material plan in conjunction with the Health Specialist. Provide support in the coordination and the preparation of the material for the FHC’s Mental Health First Aid Academies and any other educational activity of FHC or as requested by clients. Represents the company in activities, such as: conventions, congresses, marathons, activities with the press, according to the need. Coordinates services to digital and traditional media for account services. Responsible for maintaining and updating the content and image of the page on social networks, such as: Facebook, Instagram, etc. and/or FHC portal Available to provide EAP Services for any critical incident that may be referred Identifies resources to complement FHC services. Ensure timely delivery of services. Supports in the preparation of reports required by the Companies. Responsible to measure customer satisfaction with the activity offered and offers correction plans when any aspect of the service does not meet expectations. Monitor account performance and provide regular updates to stakeholders. Manage complaints, including quality of service to FHC and alerts Directors and Executives of specific situations that may affect the relationship between FHC and a particular client in an effective manner. Collaborate with internal teams (e.g., providers, clinical, etc.) to deliver client solutions. Build and maintain strong relationships with clients. Available to displace through the Island. Participates in the mandatory trainings, such as: the Annual Compliance Plan, Human Resources & Departmental, URAC, NCQA and CMS guidelines. Complies with the established attendance and punctuality policies. Agree to comply with the following requirements, but not limited to: Code of Conduct, Ethics, Confidentiality, Conflict of Interest, etc. Complies with the standards of the Service Excellence Program. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449 Qualifications Education: Master’s degree in social work conferred by an accredited university. Licenses: Unrestricted professional license Membership Association Relevant work experience: Four or more years of experience, preferably related to health field Must be fully bilingual Available to travel throughout the Island