Job Title: Global Services (GS) – Account Handler
Location: City of London
Position Type: Permanent, 35 hours per week
Hybrid: 3 days in the office, 2 days working from home

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
 

Global Services is a “Global Underwriting Servicing” team aimed at providing multinational knowledge/insights and co-ordinated policy servicing for our Japanese Corporate clients.

As being Regional Hub of the Global Service network of Tokio Marine Group, our core expertise is to handle TMHCC DAMP account placements, that form part of a Global Programme, utilising central administrative functions to provide consistent, seamless, high level of service quality across the entire group network.

We facilitate and arrange local Fronted and Inwards Reinsurance insurance policies for Global Programmes in collaboration with Corporate Business Development teams across all major standard lines of business. We work as dedicated coordinators closely with TM local offices as well as our expanding external Network Partners in European/African region.

Job Purpose:

To ensure that the Department have the necessary support for Account Handling and other required operations of the Department to establish and maintain a professional level of service to internal / external stakeholders.

Key Responsibilities:

The role includes responsibility for assisting the Manager of Global Services - London (GS-L) in the below areas:

Account Handling

Obtain and issue quotations for both new and renewal business. Provide day-to-day servicing of the clients’ insurance programs. Effectively manage and respond with queries of changes in coverages and risks. Manage and co-ordinate global insurance programs and liaise with the network as necessary. Effectively manage Credit Control processes. Prepare and issue policy documentation. Effectively collaborate with internal and external stakeholders to manage queries in relation to the allocated accounts. Awareness of compliance and regulatory issues

Regional Hub Operation

Act as the PO (Producing Office) for multi-territory/multi-platform programme originating from its own Hub territory, instructing Local Office and FrontingCompanies in its own Region and other Regional Hubs to ensure appropriate covers and services are arrangedAct as the SO (Servicing Office) for multi-territory/multi-platform programme, responsible for arranging local/regional covers and services within its own Hub territory as instructed by the respective Producing Office Workflow management of above arrangements, Servicing/Processing multi-territory/multi-platform accounts and DAMP accountsEnsure timely, accurate servicing and processing of multi-territory/multi-platform accounts and DAMP accounts originating in UKSupport other TMHCC offices for such accounts

Regional Information

The creation and maintenance of legal, regulatory, tax and local operational information (including Fronting Company and TPA (Third Party Administrator) information) of its own Hub territory.

Regional External Networking

Fronting Company Network building and maintenanceClaim TPA network building and maintenanceRisk Engineering network building and maintenance

Regional Service Standard

Service Level management and maintenance of London Office and Fronting Companies

Quality Control and Assessment

Ensure data quality and timeliness at London OfficeInvolve in assessment of London Office KPI with respect to GS-L

Reporting

To ensure that management information is reported in a timely and accurate manner within TM Group and to external organizations

Performance Objectives

Ensures allocated tasks are processed, maintained, and validated accurately in a timely manner and in accordance with company service standards / KPIs. Manage and maintain a portfolio of clients for new and renewal business. This includes having knowledge and understanding of terms and conditions within existing policies to be able to liaise with clients effectively. Liaise with internal and external stakeholders in a professional and courteous manner and always seeking to successfully complete job requirements and responsibilities.To be familiar with the team’s underwriting processes and system

Skills and Experience specification

Essential:

Minimum 3 years of Property and Liability insurance experience within the market Competent in Microsoft Word and ExcelExcellent written and verbal communication skillsGood organisational skillsLogical, analytical, and resourcefulGood command of the English language, both spoken and writtenResilient and able to operate effectively under pressureA willingness to work both as part of the team and on own initiative

Desirable:

Proficient in multiple languages is greatly advantageous but not imperativeGood presentations skillsProfessional Qualification - CII Qualified or equivalent, or pursuing such qualification

“Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, and other locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people do not even know exist.

The Tokio Marine HCC Group of companies is an equal opportunity employer.  Please visit www.tmhcc.com for more information about our companies.

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