Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We're looking to expand our team and are in need of customer-focused individuals to join our Brierley Hill Office. As a team member, you will play a crucial role in assisting small to medium-sized businesses in finding insurance policies that perfectly match their needs. Your responsibility will be to provide them with a magical experience and help them select the most suitable insurance package for their requirements. No previous insurance experience is required, all training is provided How you'll make an impact In your first few weeks, we will provide comprehensive training in our academy. You will learn insurance fundamentals, policy handling, and systems and processes. To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII). In this position, you will assist customers with various inquiries, including setting up insurance policies and capturing information, while providing personalized guidance. On a day-to-day basis, you’ll: Build insurance quotes and renewals via phone, offering the best price and appropriate coverage while prioritizing customer needs. Look for all opportunities to upsell or cross-sell our range of products depending on the customers’ needs Make and answer calls from customers and clients to gather information, provide updates, and talk through any concerns or questions they may have Leave the customer happy, with a positive lasting impression and an outstanding experience with our products and services. Balance multiple tasks at the same time, applying a range of systems and working in an encouraging, friendly, and agile team. About You We provide comprehensive training to familiarize you with all aspects of the job. Ability to explain sophisticated language in simple terms, either in writing and/or over the phone Attention to detail because you’ll need to accurately review and assess documentation Empathy and the ability to remain calm and composed when taking care of customers Customer service skills to provide a positive experience for customers throughout Computer literate GCSEs, or equivalent including English and Maths 40 hours a week spent between the hours of 9am-5pm Monday to Friday- Starting Salary: £25,000 with a quarterly performance-related bonus Eligible to work in the UK Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.