Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview Are you an ambitious professional looking to progress your career within the commercial sector? If so, this position could be for you! We are looking to recruit a bright, motivated, and hardworking individual to join our Chichester based team as an Account Handler. You will play a crucial role in ensuring the smooth operation of our insurance processes and will work within our friendly and supportive Account Handler team as part of Gallagher’s highly successful Real Estate team. We’re looking for someone with an eye for detail; good communication skills; and an ability to learn quickly. This is a wonderful opportunity within a supportive and encouraging team. How you'll make an impact Managing the renewal process including the preparation of submissions, gathering of information and production of renewal documentation. Overall management of the credit control process alongside our Credit Control team. Ensure cover is bound by renewal date or effective date in all instances. Chase, check and release policy documentation. Mid Term Adjustments To take responsibility for handling mid-term adjustments, understanding the clients’ needs, negotiating with insurers and producing documentation/invoices supported by Account Handler. For all processes Ensure that all client details are recorded accurately and in a timely fashion. Ensure that record keeping in relation to emails and telephones calls are saved onto the system in an accurate and timely fashion. Deal with Insurer queries in relation to client cover policies. Deal with account queries and credit control matters, ensuring they are resolved efficiently, and any concerns are raised. Manage own workload in order to effectively service the client relationship in conjunction with Account Handler and ensure placements are completed within client deadlines. Maintain a good working relationship between all applicable teams within the business. Oversight of aged debt process, providing support to resolve debiting & allocations issues. Escalating exception cases for additional support where necessary in order to mitigate bad debt and funding risks. Dealing with queries from key internal and external stakeholders, ensuring this is kept within SLA, with urgent settlements prioritised. Drive to deliver as a team player supporting the wider team workload during peak periods, to ensure overall client service standards achieved. Liaise with management to suggest ideas for continuous improvement. About You Previous insurance industry experience/exposure in any capacity would be necessary. Educated to A-levels standard or equivalent. Highly accurate with a strong attention to detail, using initiative when assisting team members. Strong organisational and time management skills, with the ability to prioritise tasks effectively. Excellent written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Previous Acturis experience desirable. Ability to work independently and collaboratively in a team environment. Strong problem-solving and analytical skills. Eligible to work in the UK. #LIR-JJG Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.