Account Management Ops Consultant - Global Operations - Global Data and Reporting New York, New York **Job Description:** **Job Description:** + At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. + Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for complex activities supporting the creation and maintenance of accounts including onboarding and maintenance of accounts, and reviewing required account documentation.Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date.Job expectations include supporting projects, initiatives, and preparing executive-level reports and presentations while providing subject matter expertise.Operations team that manages the creation and maintenance of account level reference data, including standing settlement instructions, to facilitate the processing and settlement of trades across all global market product classifications.In addition the team receives, digitizes and reports on account level documentation in order to meet firm and client regulatory requirements.GBAM Operations recruits highly motivated individuals who can help the firm and its clients facilitate business. **Responsibilities:** + Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk + Drives execution of complex financial and non-financial client transactions• Supports process improvements, requirements, and initiatives across multiple stakeholders + Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards + Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation + Reviews and updates procedures as needed to ensure they are accurate and up-to-date + Supports operational team projects and production of executive-level reports and presentations for senior management as needed . + The RDS operations analyst plays a fundamental and influential role in delivering process control and efficiency enhancements, enabling the team more time to focus on the client. In addition, the individual serves as a leader and escalation contact for the team. + You will join a close-knit and industrious group of professionals where you will soon begin impacting the business and our clients by: + Developing deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clients + Researching and resolving key business and risk problems while partnering with front office, operations, and technology business partners + Engaging in cross-team collaboration and gaining exposure to diverse product lines + Building and maintaining strong relationships with internal and external business partners in the US, UK, and Asia + Exploring methods to enhance processes, further reduce risks, and boost client satisfaction **Required Skills:** + Prime Brokerage Experience + Project Experience + Excel + Account Management + Analytical Thinking + Customer & Client Focus + Research & Attention To Detail + Coaching + Critical Thinking + Problem Solving + Written Communications + Decision Making + Mentoring + Networking + Prioritization **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://u.go/0As7EN) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.