The Griff Network, located in Fallsington, PA is looking for a Full-Time Account Management Specialist. General Description : The Account Management Specialist, will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows-up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set-up and on schedule by performing the following duties. Responsibilities: + Entering of orders as needed + Send Acknowledgment of orders to customers via email as needed + Distribution of orders to production and material bins as needed + Send Material Confirmations via email as needed + Set activity reminders in Goldmine + Update/Maintain delivery dates once received from Production Planner on a daily basis + Process new accounts and maintain current accounts + Process samples, trails and quotes as requested for customers + Informs customers of changes throughout order life cycle + Enters contract information, material specs, product details and all other critical information required to meet customer demands + Communicates with customers on a daily bases via phone or email to review pricing, samples requests, material requirements or shortage s as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation + Processes complaints concerning any issue with a Customer’s order or requirements + Answer telephones Competency of Position Requirements: + Identifies and resolves problems in a timely manner + Gathers and analyzes information skillfully + Works well in group problem solving situations + Manages difficult or emotional customer situations + Responds promptly to customer needs + Listens and gets clarification + Balances team and individual responsibilities + Understands business implications of decisions + Must want to love to succeed + Work with purpose and urgency + Able to deal with frequent change, delays, or unexpected events + Follows instructions + Responds to management direction + Takes responsibility for own actions + Prioritizes and plans work activities + Organizes or schedules sales teams tasks Job Qualifications: + Must have 3 to 5 years experience in customer service field + High School education is needed + Business to Business work   experience is preferred   Powered by JazzHR