Job Summary

Maintain and grow the client relationship by facilitating communication and collaborating with Spectrum Health to resolve any client issues or problems. Provides ongoing expertise and training to client on the usage and availability of laboratory products and services. Identifies opportunities to introduce clients to new products and services to generate incremental revenue for Spectrum Health's laboratories.

Essential Functions

Respond effectively to client issues and/or inquiries and resolve any issues to the extent possible. Conduct continuing education of client office staff as appropriate, as well as educate physicians and office staff on new products and services. Schedule and conduct client courtesy calls and support activities.Develops and implements strategic plans for each account consistent with organization’s mission. Main objective is to retain and grow the client relationship and revenue, build strategic accounts and improvement service to clients. Identify opportunities to sell new products and replace other vendors. Report opportunities, challenges and activity for each account quarterly to manager.Represents interest of and perspective of clients in team meetings and planning sessions. Strategizes issues and opportunities with other Spectrum Health staff to incorporate client perspective in Spectrum Health’s Goals and objectives. Participates in other internal Spectrum Health Committees to help achieve company and client goals where appropriate.Role model effective account management to stimulate improvement in overall account management strategies. Participates in improving the level of communications to better differentiate Spectrum Health laboratory from the competitive market.Engages laboratory clients of Spectrum Health to demonstrate value of Spectrum Health laboratory products and services. Maintains ongoing consultative relationship with current clients to promote the sale of new tests and services and generation of incremental revenue. Develop sales strategy and action plan to promote new products to client base. Demonstration of quota achievement.Maintain complete, up-to-date, and accurate account management and sales activity database (Sales Force) on clients, and submit reports on a regular basis as requested.Completes all required compliance and SHLI training by the respective due dates.

QualificationsRequired Bachelor's DegreePreferred Bachelor's Degree medical technology or a health related field5 years of relevant experience laboratory or healthcare account management RequiredLIC-Driver's License - State of Michigan requiredCRT-Medical Technologist, Certified (MT) - ASCP American Society for Clinical Pathology preferred

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Blodgett Hospital - 1840 Wealthy St SE- Grand Rapids

Department Name

Lab - Client Services - GR

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

Variable Day Shift usually 8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.