Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world.  And, we’re just getting started!

With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are seeking an EDU Account Manager (SMB) to help with the delivery and execution of our solution to SMB partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximize the value of these partnerships.

Key Responsibilities:

The Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. 

AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the Account Manager will:

Protect and grow existing accounts by executing a scalable account management strategyUtilise data to systematically identify new revenue opportunities through existing productsCollaborate with Sales to close new product opportunities which further unlock an account’s potential

Additional duties of the Account Manager (SMB):

Support the execution of new client onboardings & new product deploymentsWork collaboratively with Client Operations to resolve operational challenges Represent Flywire in webinars and in-person events as neededBe an active contributor to the development of the team, providing ‘on the ground’ insightSupporting the onboarding of new team membersContract renewals

Qualifications

Here’s What We’re Looking For: 

Bachelor’s Degree in Business, Communications, or Marketing2+ years of experience managing client/customer relationships, success and/or supportCEFR minimum level of C1 in English & FrenchExcellent written and verbal communication skillsEmotional intelligence and change management skillsBe an engaging, personable & confident presenterStrong attention to detail, time management and organisational skillsExcellent interpersonal, analytical and planning skillsProblem solving and project management skillsBe accountable, proactive & persistent. AlwaysExperience in sales/account management in Higher Education Industry is preferredSalesforce experience is a plusBusiness proficiency in English and French

Additional Information

What We Offer:

Competitive compensation, including Restricted Stock Units Employee Stock Purchase Plan (ESPP)Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social mediaDynamic & Global Team (we have been collaborating virtually for years!)Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impactCompetitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.