The Mid-Market Account Manager is responsible for managing an assigned book of business while developing long-term relationships with clients. This position will also be responsible to respond to the day-to-day client inquiries and any needed client analytics. The Account Manager will interface with vendors and key clients internally and externally, create client deliverables, and ensure quality standards are met. The Account Manager performs these essential functions of the position while meeting RSC quality and service standards.

The qualified candidate must have strong knowledge across the spectrum of employer-sponsored health & welfare related plans, including federal and state regulations that impact these plans.

Primary Responsibilities and Duties

Subject matter expert on Health & Welfare Benefits, vendor/carrier products and services including, but not limited to, medical, dental, vision, life, disability, and voluntaryManage a personal book of business of approximately $500,000+Support Team Leader and/or Account Executive(s), as assignedProactively provide client service in response to day-to-day service issues and questions; escalate, as necessaryActively seek improvements to client service and efficiencies within teams by identifying improved processesWorks with the client team to develop project plans and deliver on service goalsSets priorities and manages workflow to ensure efficient, timely and accurate processing of account transactions Prepare renewals and RFPs, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentationsDelegate administrative and analytic tasks, as necessitated, to team Benefit Analyst; provide coaching and peer review, e.g., Forms 5500, policy review, monthly carrier reporting, etcKeeps informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)Understand, articulate and implement RS value-added resourcesAccountability for updating client information, in timely manner, within appropriate software (e.g., BenefitPoint, AMS, etc)Provide peer review for others on team

Requirements and Qualifications

BA/BS preferred2 - 5+ years of health & welfare experience, meets majority of core practice competency-based skillsClient-facing experience in the employee benefit industry a plusKnowledge of benefits administration, HealthCare Reform, industry trends, carrier products and servicesLife, Accident and Health Insurance License requiredGBA or CEBS Certification a plus

Physical Demands and Work Environment

While performing the duties of this job, the employee is required to regularly sit, hear, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focusThe work environment characteristics described are representative of those employees performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional travel

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

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