Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers, we want your help.

We are seeking an experienced Account Manager to join the Pickup and Return Points team, supporting our growing network of multi-family Apartment Lockers. In this role, you'll be responsible for managing relationships with Property Manager customers, proactively identifying and implementing customer-focused enhancements, and driving process improvements across our locker network. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role, you'll have the opportunity to work with a wide variety of partners that include national and franchisee locations.

Key job responsibilities
- Serve as the primary point of contact for assigned Property Manager customers
- Build and maintain strong relationships with key stakeholders at each property
- Conduct regular check-ins and performance reviews with customers
- Proactively address customer concerns and escalate issues when necessary
- Identify opportunities for operational enhancements across the locker network
- Develop and implement process improvements to increase efficiency and customer satisfaction
- Create and maintain standard operating procedures (SOPs)
- Prepare regular performance reports for internal stakeholders and customers
- Analyze data to identify trends, opportunities, and potential risks

A day in the life
Day to day responsibilities include collaborating with internal teams to streamline workflows and reduce manual effort, communicating with Property Managers and proactively addressing their needs, monitoring and reporting on key performance indicators (KPIs) related to the Locker network, and developing and implementing strategies to improve property manager, driver, and resident experience.