Job Description

Account Manager – Adjacent Markets - EG – London

The Account Manager (AM) is responsible for managing the commercial relationships with an assigned set of current customers. The AM is expected to maintain strong positive professional relationships with those customers, leading to high renewal rates and attractive revenue growth, and active participation in the contributory nature of the Radius platform.

The AM-Adjacent Markets is the lead contact for all of our customers other than commercial property agents. The AM will offer regular contact and support to these customers and will provide sound feedback to EG as to the viability and potential value of the customer relationship.

Responsibilities:

Contact new customers to welcome them to EG and orient them to the services they have purchased.
Collaborate with the Customer Success team to provide end-user training and needed support
Create and own strategic account plans for Radius customers to optimize their value to EG
Provide candid and well-documented status information to EG leadership on the AM’s customers’ engagement levels and likelihood to renew
Contact assigned customers for regular business reviews, as per EG expectations, to discuss their use of Radius and to discover how EG can provide more value
Identify, pursue, and achieve renewals, additional sales, and price increases from managed customers, meeting or exceeding monthly retention and sales targets
Provide EG management accurate long- and short-range forecasts of customer renewals
Provide EG management with constructive customer feedback to assist in product enhancements, marketing, and data strategies

Minimum requirements:

Strong networking skills and ability to self-start and network within a client base
Willingness to use telephone-based communication to build relationships
Ability to travel up to 25% within the UK as required by clients and the business
Strong presentation skills
Strong negotiation and influencing skills
Legal right to live and work in the UK

Desirable skills

Knowledge of the commercial property market
Formalised value-based sales training
Salesforce.com experience and wider sales reporting experience

About EG and Reed Business Information
EG has delivered intelligence to the commercial property world since 1858. In the past decade the prestigious property brand has developed rapidly into a large portfolio of services with its data, online, and face to face services delivering essential data and news to a fast-paced market.

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries. http://www.reedbusiness.com

RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RBI General Benefits Package

RBI pays competitive salaries and has a comprehensive set of benefits.