C.H. Robinson is currently seeking an Account Manager to join the team in Sydney. As an Account Manager, you will be responsible for managing retention and driving growth within a portfolio of high profile, high value accounts.

As the primary point of accountability, you will be responsible for customer advocacy, driving continuous improvement and collaborating to deliver on customer commitments, using your broad understanding of C.H. Robinson’s industry leading modes, services, products, technology and people.

Location:  Hybrid -3 days in office per week split across Customer’s and CHR office 

DUTIES AND RESPONSIBILTIES: The duties and responsibilities of this position consists of, but are not limited to, the following: 

Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics 

Contribute to the development and management of the annual account plan and budget.

Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary    

Sell and negotiate at a core / strategic level 

Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account 

Establish and maintain relationships with day-to-day / weekly / monthly contacts 

Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer 

Consistently ensure execution of business through local Branch procedures 

Act as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources 

Create / Review internal account metrics on a regular basis

Other duties or responsibilities as assigned according to the team and/or branch specific requirements 

Preferred experience / qualifications:
We are looking for motivated candidates who are looking to further their career in Freight Forwarding / Logistics and add value to C.H. Robinson Clients.  To be successful in this role, it is expected you will have:

At least 5 years Freight Forwarding or Logistics industry experience in managing key customer accounts.

Strong demonstrable commercial acumen and an understanding of supply chain and logistics business requirements

A demonstrable track record of customer relationship management

Excellent verbal, written communication, and presentation skills

Ability to multi-task, prioritize and manage time effectively

Intermediate-Advanced MS Office Skills

Able to travel domestically as required

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.