Job Scope

 

The Account Manager is the liaison between companies and their customers. The core priority of this role is addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships. The Account Manager will handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures. The daily duties of this role consist of putting proposals together, communicating with the team, making calls, and taking meetings. This role is also responsible for proactively driving new customers to FSG through marketing campaigns, networking events, and trade shows. Full-time position with flexible hours to attend customer and industry events. Success in the role will come by meeting deliverables, not working hours.

 

Responsibilities

 

Responsible for selling all ‌FSG products and services to a portfolio of existing FSG accounts to maximize the business from existing customers.

Accountable for attaining all critical customer information that will help FSG understand the structure, size, needs, and annual spending of their assigned portfolio of accounts.

Work closely with Business Development Managers to support quoting and closing business.

Communicate with clients to ensure all their needs are understood and addressed.

Building strong client relationships to maintain existing business and acquire new FSG products and services.

Proactively engage with customers.

Mining current customers and maximizing FSG’s footprint within each client.

Look for and close upsell opportunities.

Schedule and lead weekly meetings on progress.

Maintain and increase customer renewal levels and decrease churn rate.

Collaborating with local operations and corporate solutions teams to fulfill all customers’ needs and requests.

Resolving complaints and keeping track of all processes that pertain to the client’s desires.

Acting as the client's representative and in a firm to ensure that their demands are met with a focus on improving the customer experience.

Collecting and analyzing data concerning consumer behavior to understand changing needs.

Welcome and set up new customers.

Contact customers to review their business and ensure customer loyalty.

Resolve outstanding customer issues promptly.

Identify opportunities to increase customer profitability and drive company revenue

Work with all operations to deliver maximum customer retention, revenue, and net profit.

Ensuring customers know all FSG Products and Services

Reporting competitive market data.

Maintain FSG internal CRM, “Engage” with the latest opportunities.

Meet and exceed FSG-developed KPIs.

Take ownership of customer issues and drive resolution.

Customer service and retention of existing clients.