Job Description The Service Account Manager interfaces with customers and other employees across all departments and groups to fulfill the needs of our Support Agreement customers. Support Agreement planning and scheduling is the primary responsibility of the Service Account Manager, while also providing sales assistance, parts quotes, managing small projects, and participating in ongoing Energy analytics assessments. This role may also manage subcontractors and suppliers periodically. Financial responsibility increases with tenure. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements sponsibility of the Service Account Manager, while also providing sales assistance, parts quotes, managing small projects, and participating in ongoing Energy analytics assessments. This role may also manage subcontractors and suppliers periodically. Financial responsibility increases with tenure. DUTIES AND RESPONSIBILITIES: Support Agreement (SA) management includes: Schedule Sales-to-Ops turnover meetings Set up new agreements using company processes and internal software Perform SA kick-off meeting with customers Schedule all Support Agreement visits on SA Master Load Calendar Ensure execution of contractual SA visits and facilitate quoted and T&M work, as well as emergency site visits as required Adequately prepare customers and technicians for upcoming site visits Review SA and discuss customer needs with Service Account Executives Plan and schedule follow-up visits with customers Maintain comprehensive records of Service work including performance of Service deliverables and company-provided training Provide customers with Service work documentation and explain content Receive and immediately respond to emergency requests from customers null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.