THE FUNCTION
- Achieve portfolio objectives by managing brokers and maintaining, expanding and re-engaging existing client relationships (direct or broker) - Maximize renewal of existing portfolio with specialized brokers, direct clients and clients with non-specialized brokers
- Realize the objectives of changing premium rate and possibly restructuring the policy of the customers in the portfolio

- Maintain and develop customer and broker satisfaction                                                                          

- Increase the overall portfolio by realizing expansions            
- Builds and strengthens relationships with both broker and client
- Ensures a long-term profitable and quatlitative client portfolio and identifies new commercial opportunities to expand the client portfolio.  

 

THE MAIN TASKS.
- Achieve goals for portfolio growth and quality.       

- Develop relationships with clients and brokers                                          
- Negotiate policy terms at renewal with direct clients, clients through specialized and non-specialized brokers  
- Identify opportunities for cross and upselling

- Proactive service such as customer visits, welcome contacts with new customers, etc.          
- Identify customer limit needs and coordinate this with the Risk Department    
- Finding solutions when problems arise      
- Coordination of escalations                                                                                       

 

Taking personal responsibility for the implementation of quality standards across the Group
- Serve existing brokers based on broker segmentation
- Serve client segments based on Operational Manual
- Work closely with other core functions
- Apply commercial underwriting standards (MMCD rules) to ensure profitability and quality of client portfolio
  

FUNCTIONAL SKILLS/EXPERIENCE
Market knowledge
- Expert market knowledge
- Be able to build extensive network with close contacts with brokers, market players and opinion leaders

Professional knowledge
- Be able to create and convert leads for expansions
- Expert sales knowledge and negotiation skills

 

Interpersonal skills
- Be able to collaborate with members of other core functions
- Be able to convince clients during negotiations
- Be able to build and strengthen good relationships with clients and brokers

 

Language skills
Very good knowledge (Fluent) of Dutch, French, English.  

 

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