We're looking for an Account Manager to join our Christchurch Team! As an Account Manager, you will provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. **Location** : Christchurch UK Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) **Your Challenge:** + Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients. + Develops customer service department procedures. + Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. + Reviews warranty claims. + Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. + Selects, develops, and evaluates personnel to ensure the efficient operation of the function. + Management of export Trade Compliance and Release Certification + Manage and control forecasts, line of balance, order loading, contract reviewing, pricing and quoting **What You Bring:** + Educated to degree level + Oral and written communication skills with knowledge of MS office. Organization and presentation skills. + 4-6 years of experience in a similar role. **About Us** : With over 50 years of experience in aviation technology, Curtiss-Wright's industrial Division is continuing the legacy of flight innovation, providing critical components on a variety of commercial, defense, and industrial platforms. We're a dynamic and innovative team committed to excellence in all aspects of our work. Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx) Environmental, Social and Governance \#LI-RF1 _No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ **_Talent Acquisition Team (TA_COE@curtisswright.com)_** _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._ **Compliance Statement** This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request. **Join the WRIGHT Team!** Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. **Our Values** What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other. **Leadership** We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. **Customer Focus** We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion. **Teamwork & Trust** Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward. **Respect for People** We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees. **Integrity** We will act with the highest integrity in all of our business relationships and strategic partnerships. **What We Offer Our Employees:** **Opportunity:** As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one! **Challenging Work:** The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of! **Collaborative Environment:** The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.