Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world’s leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten’s diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

KEY RESPONSIBILITIES

Client management

Managing a portfolio of clientsEstablish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support ticketsRamp up new clients quickly and efficiently - meet requirements and set clear expectationsEnsure that clients are managed profitably - give strategic advice to support their growth plansGrow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services informationRetain existing clients and manage dispute resolutionWork with dedicated Senior Manager to manage overall client experiencePerform delivery of client strategy in regular Account Review face-to-face presentationsLearning, understanding and advising clients on how to use our technology

Administrative

Regularly review contracts to understand contracts and billing mechanismsTroubleshoot client’s technical issues, and file support tech tickets on their behalf if neededOwning revenue and forecasting for own client portfolioMaintain documentation of client performance and activities in internal systems

Collaboration

Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territoriesWork closely with publisher services to identify partnership opportunities to grow our businessWorking closely with Analytics’ team to help interpret data and build more effective strategiesWork with other channel counterparts to provide full Rakuten Marketing experience to clientsPlan communication activities for your account’s campaigns, alongside MarCom teamDeveloping, maintaining, and extending relationships internally and externallyTaking on 1-3 internal projects per year

MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical

3+ years of digital marketing experience including client service (agency, client or consulting)BA degree in a Marketing field preferredCompetent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPointExperience in strong client relationships, reinforced by building trust, advising and upsellingGood project management skillsWeb literate (tracking analytics and methods)

Personal effectiveness

Highly organised, self-motivated, good time-management, able to prioritiseThink creatively, has a problem-solving approach and uses professional judgmentProactive - continually looking for ways to grow and improve within own roleWork well under pressure and to tight deadlinesInquisitive approach to continuously learning on the job

Communication

Strong customer services skills: Negotiation, diplomacy, able to translate client requirementsinto technical specificationsExcellent written and verbal communicationConfident interpersonal skills

Results focus

Detail-orientatedAnalytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.Proof that you can set and surpass KPI targets

Teamwork

Reliable and able to work independently on targetsA real team player that is able to integrate and work closely with an enthusiastic team

Understanding of business

Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team