ABOUT US

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 650 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages a book of business of key and high revenue-producing accounts

Providing professional insurance guidance, expertise, and service to clients

Developing and maintaining professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues

Performing accurate and thorough reviews of client coverage, exposure and price, and communicating recommendations to customers in a timely manner - Developing new business from existing accounts and assigned leads as well as helping the department meet production goals

Provides regional “concierge” level assistance on the servicing and management of the largest accounts throughout the Hub.

Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.  Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate.

Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the incumbent is responsible.  These include non-routine coverage issues and questions, denial of claims, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts.

Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability. 

Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve. 

Supports, mentors, and trains Account Managers and Account Representatives, as necessary.   

Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients.  Makes appropriate recommendations to clients in response to those changes.

Leads all aspects of client service, marketing, and renewal of book of business. Uses judgment and creativity based on industry experience to produce favorable results and solutions to address clients’ insurance needs.

Responsible for overall retention of accounts in assigned book of business.

Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.  Ensures the accuracy of data in those systems.

Possesses mastery of the various HUB and industry resources and tools that are available and utilizes same to best serve clients

Travels on company business as required.

Prepares reports for management as required.

Attends industry related continuing education training and courses.

Performs other duties and projects as assigned.

Requirements

7 years of experience and demonstrated proficiency in an insurance Account Management role in required lines is preferred.  Brokerage experience is preferred.

Excellent oral and written English communications skills.

Leadership experience and independent responsibility for client retention preferred.

Ability to lead in a remote team environment.

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.

Ability ability to travel on business when required.

Education Requirements

High School diploma or equivalent; AA and/or college degree preferred.

Licensing or certification Requirements

Currently licensed in good standing in required lines and states.

Current with all necessary CE credits in required lines and states.

Advanced professional designation highly desirable

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Department Sales

Required Experience: 5-7 years of relevant experience

Required Travel: Negligible

Required Education: Associate degree (2-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy

E-Verify Program

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