Position: Account Manager – Intermodal 

Job Description

We are seeking a highly organized and detail-oriented Account Manager to manage and oversee the movement of shipments. Key responsibilities include planning, quoting, entering, directing, and monitoring shipments to ensure efficient and timely delivery. The ideal candidate will be responsible for ensuring all customer instructions are accurately entered into the system, tracking shipment milestones, and coordinating with the operations team to determine the best routing for the required service level. 

Forward Air is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Core Responsibilities & Duties:

Plan, quote, enter, direct, and monitor shipments  Ensure all customer instructions are entered into the system  Ensure necessary shipment milestones are present and in correct order  Work with operations team to determine routing for required service level   Negotiating rates with vendors and request spot quotes  Accruing vendor costs and working to revolve any variances  Sending invoices to the customers  Ensure freight and documentation meets security, TSA, and company compliance programs  Track and monitor entire process of cargo movement and keep customers up to date on movement details   Other duties as assigned

Job Requirements & Qualifications:

Five (5) years freight forwarding operations or account management experience preferred  Computer skills including Microsoft Office products including Word, Excel, Outlook, etc.  Strong attention to detail and ability to handle high volume of transactions  Ability to multitask and work well under pressure  Strong verbal and written communication skills  Ability to coordinate efforts with other organizations   Strong problem-solving skills  Team oriented

What We Offer:

Competitive base salary Paid time off within the first year of employment, sick time and holidays Company provided life insurance Health, vision, and dental insurance options Commuter benefit plan Optional supplemental life insurance 401(k) A great place to work with a terrific culture