Job Title: Account Manager Job Description + In this role, you will be responsible for updating commercial procedures and our ERP system (Epicor), managing active parts, and overseeing key customer activities. + You will build strong relationships with customers, manage projects, and ensure timely communication and resolution of issues. + Your ability to liaise cross-functionally and develop a working knowledge of our production capabilities will be crucial to your success. Responsibilities + Update commercial procedures and ERP system (Epicor). + Manage all aspects of active parts, including statuses and problem-solving from initial contact through final payment. + Oversee key customer activities, follow-ups, and escalate as needed to ensure timely resolution and communication. + Build strong relationships with customers and act as the main point of contact for their issues. + Manage projects in conjunction with internal teams and liaise cross-functionally to resolve customer and internal issues. + Manage part configuration, change control, and customer documentation. + Resolve conflicts and provide solutions to customers in a timely manner. + Develop a working knowledge of the company's production capabilities. + Manage customer orders, quotes, shipment information, and remove roadblocks as needed. + Enter and manage customer complaint cases and returns, and manage expiring raw materials. + Review, correct, and confirm acceptance of Customer Purchase Orders within 48 hours of receipt. + Communicate daily with Customer, Sales, and Operations to ensure jobs are on schedule and accurate. Essential Skills + Experience in inside sales, order processing, administrative support, and data entry. + Proficiency in Microsoft Office applications. + Strong account management and administration skills. + Experience with ERP systems, specifically Epicor. Additional Skills & Qualifications + Experience as an Account Manager. + Proven ability to manage customer relationships and resolve conflicts. + Strong communication and problem-solving skills. Work Environment The company has approximately 325 employees, with the account management/inside sales team consisting of 6 people. The work environment offers flexible hours, though the position is 100% onsite. Employees work in cubicles alongside the teams they support. The company values improving people's lives through medical devices and boasts an average tenure of 20 years. A gym is available for employees' use. Pay and Benefits The pay range for this position is $24.00 - $28.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Paul,MN. Application Deadline This position will be accepting applications until Jan 11, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.