About Brink's: The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries. Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here. We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description JOB SUMMARY: This position works within the Financial Institution line of business and works closely with multiple departments to maximize client relationships and increase operational efficiencies. The candidate is responsible for onboarding of new clients, tailored account management, and ongoing client support. This individual will operate in a fast-paced and dynamic environment. They must be passionate and accepting of growth through change and looking constantly to support the company values. ESSENTIAL DUTIES AND TASKS: + Provide over-all client support to include education and training on PAI Reports and business trends; the preparation and review of monthly/quarterly/annual reports; researching issues to determine root cause; and diligent preparation of tasks for a successful onboarding experience. + Liaison between the financial institution and all PAI internal departments. + Communicate professionally both internally and externally through various channels, such as direct calls and email. + Maintain up-to-date knowledge of the ATM industry, as well as products and services offered at PAI. + In conjunction with other internal teams, ensure all spreadsheets, call tickets, and workflows in PAI Reports are updated as required, keeping all statuses as current as possible + Follow-up timely on outstanding issues until resolution, both internally and externally + Identify trends in issues that may impact client satisfaction levels and communicate to management + Perform activities while following compliance guidelines and company policies and procedures KNOWLEDGE, SKILLS, & ABILITIES: The competencies essential for success in the Client Relations position are: + Ability to organize duties, set priorities, and multi-task at a high level to meet deadlines, timelines, and goals (set by the company and your manager) + Possess strong analytical and problem-solving skills with strong attention to detail + Proactive attitude to think ahead or manage a situation by causing/preventing something to happen rather than responding to it after it has happened + To learn quickly when facing new challenges, being open to change, and analyzing both successes and failures for clues to improvement + Being client-centric with dedication to exceeding expectations of internal and external clients, acting with clients’ best interest in mind, and building strong rapport to gain trust and respect + Composed under pressure, is not knocked-off-balance by the unexpected, does not show frustration when under stress, and is a settling influence in a crisis + Problem solver using rigorous logic and analytical skills to solve challenges with effective solutions, practices honest, unbiased analysis, and looks beyond the obvious first answer for the best solution + Strong interpersonal communication skills verbally, through body language, and in written form, in a clear, concise, and professional manner to get the message across with the desired effect + Effective presentation skills, formal and informal, in small and large settings, with peers and executives alike MINIMUM QUALIFICATIONS: + High School Diploma required + College Degree preferred + Experience in the ATM industry preferred + Account Management experience a plus COMPUTER/APPLICATIONS SKILLS: + Proficiency with Microsoft Office Suite + Use of Video Conferencing Solutions preferred (Teams, Skype, WebEx, Zoom) + Ability to learn software applications quickly WORKING CONDITIONS: This work is performed in a work from home setting with in office work as optional. Minimal to no travel required. SUPERVISORY / MANAGEMENT DUTIES: This position is not responsible for supervising other employees Payment Alliance International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. The company reserves the right to revise and alter this job description as needed. What’s Next? Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Discover the pride of working for Brink’s. We’re looking for people who go beyond ordinary. We take pride in a job well done, and we work to take high performance to the next level. Brink's is an equal opportunity employer and is fully committed to providing unimpeded access to the application/hiring process for all qualified applicants. If you are in need of reasonable accommodation with regard to access or completion of this or any stage of the Brink’s application/hiring process please contact JoinBrinksProud@brinksinc.com for assistance. See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf