Account Manager Job Details Job Location Hornbeck Enterprise Center - Cincinnati, OH Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 25% Job Shift Day Job Category Sales Description Job Summary: The Account Manager will support the Cincinnati Association for the Blind & Visually Impaired’ s rapidly growing office supply e-commerce business, VIE Ability and Signage. This position will support our valued VIE Ability commercial customers and ensure they receive timely responses and solutions. This position will primarily handle commercial customers and manage a portfolio <$1M. The Account Manager will review individual account performance and make recommendations to customers based on their buying patterns and needs, as well as conduct business reviews. Duties/Responsibilities: + Provide excellent customer service by responding to calls with the highest standards of professionalism. Consistently and accurately maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. + Set-up new accounts in e-commerce operating system inclusive of end-user preferences, multiple-buyers, restricted product lists, price plans, approval chains, and multiple locations, etc. Pro-actively aligns account expectations with account settings. + Work with internal teams and external vendors to troubleshoot and resolve customer complaints and issues in a timely and effective manner. + Provide additional account support to sales team/operations team as assigned to support growing business needs. + Assist VIE Ability customer service and operations team as needed to troubleshoot customer issues. + Work cross-departmentally with the marketing, business development, and VIE Ability team to ensure notices of account changes and new product additions are proactively communicated to customers. + Collect and analyze account data to better understand account behaviors. Create account sales and activity reports and present to customers at business reviews as scheduled. + Provide solutions to meet customer’s needs, such as new product suggestions or alternate products. + Represent VIE Ability at conferences and events as needed. Qualifications Education and Experience: + Associate or bachelor’s degree preferred. Customer service or clerical experience centered on computer interaction preferred. + Minimum of 1 year experience in customer service or account management/sales type role. Required Skills/Abilities: + Preference will be given to candidates who arelegally blindand proficient with large-screen monitors or screen-magnification software (e.g., ZoomText), if needed. + Interpersonal skills that include active listening & prompt response. + Strong attention to detail and organizational skills. + Must be team oriented, have a strong work ethic, and be able to meet deadlines. + Ability to perform computer skills with speed and accuracy. + Ability to spend extended periods of time seated at a computer workstation while using a headset, telephone, and computer. + Proficiency with Microsoft Office software (Word, Excel) and internet search functions. CABVI is an EEO M/F/Disabled/Veteran employer. CABVI is a Drug-Free Workplace If you require assistance in completing an online application, please reach out to our Human Resource Department at 513-487-4237.