Position: Account Manager Location: Coppell, TX Job Description: The summary of the position includes day-to-day coordination and execution of cargo storage, inventory control, order fulfillment, warehouse value added services and other supply chain functions related to a specific customer account, or multiple accounts. It incorporates cross dock, transload, and breakbulk. This Position Description identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties assigned by leadership and the requirement for flexibility in helping others for the company's overall benefit. Core Responsibilities & Duties: • Creating reports for customer review • Develop strong and long-term relationships with customers • Establish and manage strategic objectives & timelines with customers • Identify additional opportunities with accounts that can increase and drive revenue • Sensitivity to issues; Investigate potentially serious situations & implement preventative and/or corrective measures. • Coordinate internal and external meetings to discuss/review objectives and timelines. • Provide internal updates on forecasting, account statuses, summary reporting for monthly/quarterly initiatives • Planning logistics, warehouse, and transportation activities • Develop, maintain, and improve KPI requirements (both internal and external) • Ensure staffing levels are adequate and profitability is in line with goals • Help to process daily shipments via common carrier, integrator and freight forwarder • Work within ERP, WMS, and MRP systems to ensure accurate inventory control • Optimizing location to maximize efficiency and profitability • Liaising and negotiating with suppliers • Other duties as assigned Qualifications: • Bachelor's Degree is preferred • MS Word, Excel, and overall computer literate • SAP experience not required but preferred • This candidate should have strong analytical/problem solving, communication and collaboration/relationship skills. • Familiarity with security measures and protocols • This candidate must be able to work effectively in a highly cross-functional organization, as well as work independently • Requires the ability to make judgments and work with minimum supervision • The candidate should be level-headed and be able to lead a team • Ability to interface and communicate effectively with Customers • Advanced level – Microsoft Office Suite, Adobe Acrobat, Power Point and Excel Skills: • The ideal candidate will possess a “can do” attitude with a “will do” work ethic • Must have the ability to work in a fast paced/high volume sales environment Forward Air is an Equal Opportunity employer. About Us Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication About the Team