Account Manager

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

 

Job Description:

Pavlov Media is seeking a solutions-oriented Account Manager to join our team. This role is crucial for maintaining and enhancing customer relationships, ensuring customer satisfaction, and solving problems effectively. The Account Manager will be the front face of Pavlov Media, available to support customer needs and provide exceptional service. This is not a sales role, but a strategic position focused on customer care and relationship management. This role, while remote from Pavlov’s corporate HQ, will require a successful candidate to be in the field and interact with customers for most of the day-to-day-operations of the position. 

 

Duties/Responsibilities:  

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

Relationship Management: Build and maintain strong relationships with customers, business partners, and vendors understanding their needs and ensuring their satisfaction.

 

Communication: Communicate clearly and effectively with customers, business partners, and vendors, providing updates and information as needed.

 

Customer Support: Serve as the primary point of contact for customers, business partners, and vendors, addressing inquiries, resolving issues, and ensuring a positive customer experience.

 

Problem Solving: Proactively identify and resolve customer problems, ensuring timely and effective solutions.

 

Collaboration: Work closely with internal teams, including customer service, technical support, fiber infrastructure teams, and operations, to ensure seamless customer experience.

 

Feedback Collection: Gather and report customer feedback to help improve services and products.

 

 

Required Qualifications: 

Bachelor's degree in Business, Communications, or a related field, or equivalent work experience of (5) years may be considered in lieu of degreeAssociate’s degree in Business, Communications, or a related field, or equivalent work experience of (8-10) years may be considered in lieu of degree

 

 

 

Desired Qualifications:

Strong problem-solving and analytical skills.Excellent interpersonal and communication skills.Ability to build and maintain strong customer relationships.Proactive and self-motivated with a customer-focused mindset.Proficiency in Microsoft Office Suite; experience in Odoo a plus but not required

 

 

 

Physical Requirements: 

The successful candidate will be able to perform the following with or without reasonable accommodation: 

Travel on commercial flights 10% (quarterly visits to corporate HQ)Travel to and from assigned territoryAbility to traverse neighborhoods with small hills

 

Compensation & Benefits:

The salary range for this position is: $65,000 - $80,000

 

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.
 

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees: 

15 company paid holidays3 weeks PTOMedical, Dental, Vision starting day one401K with company match Health and Flexible Savings AccountLife and AD&D, Spousal Life, Child Life Insurance PlansEducational and professional reimbursementShort- and long-term disability benefits 

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.

 

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Internal Use

Job Title: Account Manager

Department: Account Management

Reports To: Matt Mimnaugh

FLSA status:  Exempt

Category: Professional