Account Manager
MAU Workforce Solutions
MAU is hiring an Account Manager in Gainesville, GA. As an Account Manager you will be responsible for delivering direct and contract hire recruiting services that align with MAU’s clients' business objectives, managing MAU associates at client sites, and driving sales growth across all MAU business segments through both existing and new accounts.
Benefits Package Competitive Compensation Package Medical, Dental, and Vision Benefits Paid Holidays (11) Paid Vacation Great work environment Employee Assistance Program (EAP) Care Partners Program Health Club Reimbursement Program Additional supplemental benefit programs 401k Salary Continuation Educational Reimbursement FMLA available after 12 months of service Shift Information Monday to Friday | 8:00 PM to 5:00 AM Career Path Solutions Development Manager Operations Manager Regional Manager Director of Solutions Development Director of Professional or Talent Services Other Corporate Support Functions Required Education and Experience Bachelor's degree 3+ years of experience in recruiting, staffing, or management Proven ability to manage multiple tasks in a fast-paced environment Strong consulting and client relationship management skills, with expertise in conflict resolution High drive for achievement, resilience, flexibility, and a commitment to goal attainment Excellent verbal and written communication skills Proficient in MS Office Preferred Education and Experience CPC, PHR, SHRM-CP or other relevant certification General Requirements Proven ability to work independently with minimal supervision Strong multitasking skills and ability to manage multiple responsibilities effectively Adaptability and flexibility in dynamic environments Strong communication skills, both verbal and written Effective collaboration and teamwork abilities Commitment to exceptional customer and client service Technical expertise and proficiency in relevant areas Excellent organizational and multitasking skills Proactive initiative and self-motivation Effective time management and prioritization capabilities Competence in project management and coordination Sound decision-making and problem-solving skills Essential Functions Deliver exceptional customer experiences that exceed expectations, ensuring satisfaction by meeting business needs and fostering strong, trusted relationships Lead recruiting efforts by developing and maintaining a steady applicant flow through diverse sourcing strategies Collaborate with Recruitment Marketing to design and implement applicant marketing strategies, including traditional, digital, grassroots tactics, hiring events, and community involvement Manage job openings and candidate processing through the Bullhorn applicant tracking system Pre-screen, interview, hire, counsel, evaluate, discipline, and recommend employment status changes, including terminations Ensure consistent orientation and onboarding of new associates to customer standards Follow up with hiring managers to gather feedback as needed Administer company policies and procedures to maintain positive employer/employee relations Set up new pay and bill rates with management approval within the system Address and resolve invoice non-payment issues with customers Execute employee engagement programs to foster associate involvement Manage case files for injured employees, including accident investigations, injury reports, and workers' compensation documentation Attend unemployment and workers' compensation hearings as needed Conduct regular client meetings to align on recruiting priorities and hiring needs Participate in client reviews to discuss performance, trends, and historical data Cultivate a deep understanding of client culture and processes to strengthen and expand accounts Stay informed about local market trends and the competitive landscape Build community relationships to enhance MAU’s brand presence and business footprint Work Environment and Physical Demands This position can be performed remotely or in a professional office environment. It typically involves the use of standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Additionally, the role may require occasional visits to customer sites, which may include both administrative and manufacturing settings. Customer sites may feature process manufacturing equipment and heavy industrial vehicles. Environments can range from non-temperature-controlled spaces to GMP clean rooms. Physical Requirements
This position may require the following to be performed with or without reasonable accommodation. Ability to lift 5-20lbs periodically Ability to stand/walk for up to 4 hours Ability to sit for up to 4 hours Travel This position requires up to 25% of travel
Benefits Package Competitive Compensation Package Medical, Dental, and Vision Benefits Paid Holidays (11) Paid Vacation Great work environment Employee Assistance Program (EAP) Care Partners Program Health Club Reimbursement Program Additional supplemental benefit programs 401k Salary Continuation Educational Reimbursement FMLA available after 12 months of service Shift Information Monday to Friday | 8:00 PM to 5:00 AM Career Path Solutions Development Manager Operations Manager Regional Manager Director of Solutions Development Director of Professional or Talent Services Other Corporate Support Functions Required Education and Experience Bachelor's degree 3+ years of experience in recruiting, staffing, or management Proven ability to manage multiple tasks in a fast-paced environment Strong consulting and client relationship management skills, with expertise in conflict resolution High drive for achievement, resilience, flexibility, and a commitment to goal attainment Excellent verbal and written communication skills Proficient in MS Office Preferred Education and Experience CPC, PHR, SHRM-CP or other relevant certification General Requirements Proven ability to work independently with minimal supervision Strong multitasking skills and ability to manage multiple responsibilities effectively Adaptability and flexibility in dynamic environments Strong communication skills, both verbal and written Effective collaboration and teamwork abilities Commitment to exceptional customer and client service Technical expertise and proficiency in relevant areas Excellent organizational and multitasking skills Proactive initiative and self-motivation Effective time management and prioritization capabilities Competence in project management and coordination Sound decision-making and problem-solving skills Essential Functions Deliver exceptional customer experiences that exceed expectations, ensuring satisfaction by meeting business needs and fostering strong, trusted relationships Lead recruiting efforts by developing and maintaining a steady applicant flow through diverse sourcing strategies Collaborate with Recruitment Marketing to design and implement applicant marketing strategies, including traditional, digital, grassroots tactics, hiring events, and community involvement Manage job openings and candidate processing through the Bullhorn applicant tracking system Pre-screen, interview, hire, counsel, evaluate, discipline, and recommend employment status changes, including terminations Ensure consistent orientation and onboarding of new associates to customer standards Follow up with hiring managers to gather feedback as needed Administer company policies and procedures to maintain positive employer/employee relations Set up new pay and bill rates with management approval within the system Address and resolve invoice non-payment issues with customers Execute employee engagement programs to foster associate involvement Manage case files for injured employees, including accident investigations, injury reports, and workers' compensation documentation Attend unemployment and workers' compensation hearings as needed Conduct regular client meetings to align on recruiting priorities and hiring needs Participate in client reviews to discuss performance, trends, and historical data Cultivate a deep understanding of client culture and processes to strengthen and expand accounts Stay informed about local market trends and the competitive landscape Build community relationships to enhance MAU’s brand presence and business footprint Work Environment and Physical Demands This position can be performed remotely or in a professional office environment. It typically involves the use of standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Additionally, the role may require occasional visits to customer sites, which may include both administrative and manufacturing settings. Customer sites may feature process manufacturing equipment and heavy industrial vehicles. Environments can range from non-temperature-controlled spaces to GMP clean rooms. Physical Requirements
This position may require the following to be performed with or without reasonable accommodation. Ability to lift 5-20lbs periodically Ability to stand/walk for up to 4 hours Ability to sit for up to 4 hours Travel This position requires up to 25% of travel
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