Join the City Wide Team as a Facility Solutions Manager (FSM) in Louisville! City Wide Facility Solutions is on the hunt for an ambitious, dynamic Facility Solutions Manager (FSM) to join our high-energy team in Louisville! If you're ready to elevate your career, drive business success, and be part of an exciting, fast-paced environment—this is your moment. We're offering a competitive base salary, an exciting commission structure, and a robust benefits package designed for the go-getter who's ready to make an impact. Why City Wide? At City Wide Facility Solutions, we're not just leading the building maintenance industry—we're shaping it. We offer a single-source solution for all building maintenance needs, both inside and out, across over 90 locations in the U.S. and Canada. We pride ourselves on being a growth-driven company that’s committed to building lasting relationships with our clients and fostering a culture that rewards hustle and determination. What’s in it for YOU? + Competitive base salary + rewarding commission structure that lets you reap what you sow + Comprehensive benefits to keep you and your career healthy and thriving + Be part of a fun, inclusive team that celebrates success and collaboration + Career advancement opportunities with promotions from within for top performers Our Core Values At City Wide, we live and breathe Customer Service, Reputation, Hustle, Growth, Relentless Determination, and Retention. These values aren’t just words—they fuel our drive for excellence and continuous improvement in everything we do. Ready to take your career to the next level and join a company that celebrates performance and passion? Apply now and be part of a winning team that’s changing the game in building maintenance! + Key Responsibilities: + Client Relationship Management: Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion. + Operational Excellence: Ensure top-notch service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations. + Strategic Problem Solving: Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency. + Technology and Reporting: Leverage City Wide’s CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery. + Ideal Candidate: + Demonstrated experience in account management, sales, or a related field in the service industry. + A proven leader with a track record of managing diverse teams. + Strong skills in problem-solving, organization, and communication. + Comfortable with technology, preferably with experience in CRM systems. + Thrives in a fast-paced, results-oriented environment. + Compensation: + Base Salary: $50,000, with the opportunity to earn significant On Track Earnings of $120.000+ based on your performance. + Additional Benefits: A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure. + Performance Metrics for Success: At City Wide Facility Solutions, we value transparency and clarity in our success measurements. As a Facility Solutions Manager, your performance will be assessed based on several essential metrics that drive client growth and satisfaction as well as the prosperity of our branch. These include: + Client Retention: Strive for a client retention rate of 96-98%. High retention signifies exceptional service and client satisfaction. + Revenue Growth: You will be expected to boost extra service (ES) sales, with specific targets tailored to your designated territory. + Quality Assurance: Perform and document thorough quality control inspections to guarantee that all services meet our high standards. + Operational Excellence: Manage service delivery efficiently, ensuring compliance with both client and company standards. + Team Management: Lead and nurture your team, promoting high performance and adherence to company protocols. Requirements + 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience. + High School diploma required; bachelor’s degree highly desirable. + Highly detail oriented and excellent follow-through on commitments. + Positive and outgoing personality; great at building relationships. + Excellent verbal and strong written communication skills. + Proficient in Microsoft Office and knowledge of CRM database. + Must have reliable transportation. + Bilingual a plus but not required Benefits Health & dental insurance Paid time off Incentive Compensation / Bonus Benefits + Mileage reimbursement + 401k + Health insurance + Paid time off + Dental insurance + Vision insurance + Life insurance + Paid training + Cell phone allowance