Description We are in search of an Account Manager to join our team based in New York. This role is central to our operations, focusing on managing service delivery and workflow in a client-focused business environment. The Account Manager will also play a vital role in ensuring the quality of output from the Office Services team, and providing support to clients. Responsibilities: • Manage and oversee the workflow duties of a team • Collaborate closely with clients to establish new processes and workflows • Ensure the quality of output from the Office Services team by implementing quality controls • Handle administrative duties, including adherence to timekeeping policies • Act as a senior point of contact in the absence of the Sr. Account Manager • Take on complex legal print and records jobs, overseeing associates on site • Promote operational excellence by implementing continuous improvement initiatives • Manage workflow, conduct audits, and provide client support • Assist in the management of projects and requests • Foster a culture of high performance and continuous improvement that values learning and a commitment to quality • Investigate and resolve issues escalated by portfolio clients • Manage overall performance metrics of accounts/departments against contract targets. Requirements • Excellent customer service skills are required. • Must possess strong communication abilities. • Proficiency in generating detailed reports. • Understanding of business operations is crucial. • Demonstrated capability in planning and executing tasks. • Knowledge of policy and compliance. • Familiarity with planning and budgeting processes. • A focus on quality is necessary. • Ability to handle scheduling efficiently. • Auditing skills are beneficial. • Leadership skills are a must. • Experience with hiring processes. • Proficiency in billing and invoice management. • Proven track record in successful implementation of projects. • Ability to conduct metric reporting. • Knowledge of industry best practices. • Teamwork skills are essential. • Experience in KPI reporting. • Familiarity with printing processes. • Ability to resolve issues promptly and efficiently. • Knowledge of internal control procedures. • Oversight skills are important. • Ability to manage timelines effectively. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .