Job Title:

Account Manager (B2B)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Account Manager to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will manage client accounts and develop processes to ensure fantastic relationships with clients. You will call existing customers on behalf of our clients to renew and expand the service relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will:

Execute sales motions at scale to reactivate previously spending accounts while delivering value to a large-scale customer base with strong efficiency to maximize impact

Ongoing, strategic account management, fostering strong client partnerships, and implementing effective business strategies to ensure sustained growth and customer satisfaction

Develop and execute a strategic plan for your business portfolio leveraging various tools and processes

Drive reactivation against new spend goals for former customers that are no longer spending

Manage new relationships with former customers to reactivate and grow revenue in strategic product areas

Achieve specific sales targets and maximize sales opportunities with B2B clients in the marketing field

Use a multichannel approach and organize online meetings to establish business communication with clients (emails, phone etc.)

Use a consultative approach to determine client’s goals and offer the most appropriate marketing optimization tips to address their needs

Educate clients on their opportunities and translate their marketing goals and objectives into actionable strategies

Serve as point of contact for the clients in your portfolio, investigate and deliver proper recommendations/solutions

Maintain broad knowledge of products, best practices, benchmarks, and procedures.

Achieve quarterly based sales goals and other Key Performance Indicators (‘KPIs’)

You Have

The ability to work in a hybrid model spending 2-3 days weekly on-site in Farmington Hills, MI.

Knowledge of sales strategies and sales pipeline.

Experience working in a customer service, sales or outsourcing environment is required.

Knowledge of how to drive a value-based selling approach to clients and channel partners in a fast-paced environment.

Experience in marketing

Proven ability to unlock high-potential budget opportunities and grow customer investment over time

Strong organizational skills, self-discipline, and motivation to work in dynamic atmosphere.

Solid knowledge of MS Office programs.

Experience working with CRM or similar.

Preferred:

3+ years experience in Sales with Digital or Social Media Sales and/or experience in a customer service role, ideally in tech. advertising sales sector

Experience in customer retention or reactivation with business clients

Proficient in the needed language + English language

Ability to work in fast changing dynamic environment

Excellent verbal & written communication skills

Excellent technical skills

Location:

USA Farmington Hills MI

Language Requirements:

English (Required)

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.