Account Manager - DCS Job ID 209342 Posted 04-Mar-2025 Service line GWS Segment Role type Full-time Areas of Interest Building Management, Data Centers, Engineering/Maintenance, Facilities Management Location(s) Taunton - England - United Kingdom of Great Britain and Northern Ireland **Job Title: Account Manager** **Business Sector: Data Centre Solutions, Critical Environment** **Location: Taunton, UK** **COMPANY PROFILE** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. **Job Purpose:** This role is responsible for all operational activities required to ensure 24/7, 365 days uptime across the critical infrastructure on site. The Account Manager will lead and inspire the teams to fulfil all contractual obligations, developing the site and culture to embrace and embed CBRE RISE Values. Providing leadership, management, and development of the team at the data centre and ensuring that all financial and contractual commitments are met. To be responsible for the day-to-day management of the Data Centre Operations team including 9but not limited to) Lead Contract Support, Contract Manager and Support Services Manager. They will be required to embed strong QHSE culture, following all necessary reporting processes and look for innovation across the site. Client relations are key, supporting the customer in their ambitions to achieve Net Zero and Best in Class Service. **Key Tasks:** **Contract/ Commercial** + Full accountable for the control of all financial and commercial aspects of contracts, maintaining overall responsibility for the standards maintained across the contract. + Build and develop relationships with key business and account stakeholders. + Management of the account invoice pool in collaboration with the Contract Support and Business Unit Lead Contract Support + Responsible for the production of all necessary financial reporting including but not limited to; monthly forecasting, weekly debt and WIP reviews, Monthly Finance Reviews. + Proactively manages Maintenance PO’s and ensure all PO’s are created accurately and in a timely manner. + Lead and ensure robust monthly Contract Review meetings are completed. + Supporting CBRE targets and initiatives with Procurement on the account including selection of suppliers, review of suppliers and liaison with the Divisional Procurement Manager. **Finance** + Ensure timesheets are collated from engineers, maintaining accurate records that are fully auditable. + Ensure O1’s and S1’s are fully up to date and accurate, undertaking periodic reviews when required or directed by Associate Director or Senior CBRE Management. + Ensure timely and accurate completion of the account Subcontractor Schedule + Responsible for accurate and timely applications for billing for all Maintenance & Extra Works, ensuring Contract Support completes required paperwork + Line management responsibility for the Lead Contract Support, ensuring creation and review of management reports such as P&L, WIP, Unbilled Revenue, Debt, OPO's + Ensuring all MA PO’s are in place and operating in line with CBRE financial policies. + Support and drive the review of open Purchase Orders. + Drive high quality financial performance to influence P&L result. **People** + Build a strong, high performing Team and ensure team is effectively utilised. + Lead and develop all of the team, ensuring they are motivated, inspired and committed, + Provide knowledge and understanding to coach and support others. + Ensure an appropriate meeting structure is in place and adhered to. + Responsible for ensuring all staff receive appraisals and PDP’s in line with CBRE policies. + Culture carrier and promotes best practice. + Ensure people records such as new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator). + 1-2-1 Meetings with members of the team as needed. **Building relationships** + Understand, anticipate and deliver customer (internal and external) needs while building effective relationships whilst optimizing contract performance. + Positively respond to both our internal and external customers (often in a matrix environment) through effective communication and personal accessibility/credibility. + Processes, Procedures and Reporting + Responsible for ensuring all manual and computer records via the site CAFM system are fully maintained and up to date, + To Drive a positive management site QHSE culture, ensuring reporting and initiatives are in place to support growth in this area. + Conduct Supplier Reviews, and management of key Vendor personnel + Actively identify/implement innovation across the Contract to enhance performance and grow the team’s knowledge. + Ensure company policies and procedures are adhered to consistently throughout the Contract. + To drive the site statutory and contractual compliance, ensuring KPI’s and all statutory / non statutory requirements are met and evidenced. + Demonstrate knowledge of procedures and processes and deliver these to the required standard. **Success Measures** + Achievement of Business Unit / Contract KPIs in line with business requirements. + Enhancing the on site culture + Driving strong financial performance to meet and exceed all targets set by CBRE + Ensuring a People First ethos, maintain low levels of staff attrition + Developing strong, trusting, and transparent customer relationships + Delivering all contractual and commercial commitments in line with requirements **Person Specification** **Education** + Hold academic passes with at least GCSE Maths and English or equivalent. Higher educational qualifications to ‘A’ level (or equivalent) + Higher educational qualifications; degree (or equivalent) + Technical qualifications in Electrical, Mechanical or IT disciplines **Skills** + Highly computer literate + IT Skills to achieve key tasks and give the business a sound reporting base. + Superior written and verbal communication skills with strong oral presentation skills. + Capable of working in a matrix environment. + Organised and open to new ways of working to challenge inefficiencies + Formal training in the use of Excel, Word and presentation software packages + CEMAR work package experience is beneficial **Knowledge** + Thorough understanding of business and customer-facing environments. + Understands the requirements of operating in a contract environment. + Strong M&E knowledge is required Strong understanding of operating in a critical environment + Experience of managing escalation and emergency issues. + Experience in vendor management, ability to manage and monitor progress to ensure objectives are achieved for outsourced support and projects. + Familiarity with ISO audit processes and documentation. **Experience** + Previous experience of a service industry role + Been a part of a high-performing team. + Management skills to maximise the performance of staff working directly for them and others + Operated in highly regulated environments with a strong focus on compliance and QHSE + Demonstratable experience of People + Management across large teams + Demonstrable experience of P+L + Management, including Forecasting, + Invoicing, Reviews, WIP & Debt + Management + Operating systems such as i-Auditor, Concept + Evolution + Experience in Change + Management an advantage **Aptitude** + Customer focus skills with a passion for customer service. + Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels + Self-motivated and ambitious + Results/ task orientated, with attention to detail and accuracy + Excellent timemanagement and organisational skills + Commitment to continuous improvement + Ability to work as part of a team, as well as independently + Calm manner, able to work under pressure and with changing demands and priorities + Confidential and discrete approach **Circumstances** + The individual must be willing to undertake travel as the role/business requires **Core Competencies** + Customer Service + Communication + Integrity + Attention to Detail **EQUAL OPPORTUNITIES** We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)