Account Manager – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Account Manager on the Employee Health & Benefits team, you’ll:

Service and develop accounts.  Responsible for day-to-day service questions for an assigned book of accounts.Work collaboratively with Producer regarding client needs delivering exceptional service to the customer.Actively and effectively manage annual enrollment periods and the implementation of plan changes and coverage transfer.Provide employee communications to clients such as annual benefit enrollment guide, PowerPoint presentations, benefit summaries, enrollment forms etc.Present at Open Enrollment MeetingsSecure and maintain current benefit plan summaries/documents, amendments, etc.Document issues related to clients in document management system.Assist with day-to-day service issues and concerns such as complex service issues, claims, billing, eligibility, enrollment, and coverage issues.  Answer questions regarding plan interpretation and compliance.Follow up with clients, and other team members assigned to the account, on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties are notified.Prepare renewal binders, proposals and spreadsheets, ensuring accuracy and compliance.Responsible for updating the agency management system and customer files in the document management system according to agency procedure.Demonstrate intermediate knowledge of: industry, products, ACA, Compliance, Analytical and Financial capabilitiesDemonstrate an ability to prioritize work, work efficiently and accurately.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

Minimum of 2 yrs. experience in the Employee Health & Benefits preferred -- working for an employer, insurer/administrator or broker.Life & Health/Accident License.Utilize problem solving skills in order to develop successful solutions.Ability to navigate through relationships and relate to various levels within the client audience along with the ability to effectively address client expectations.Demonstrated ability to work under pressure to meet deadlines and adapt to changing needs in a high production environment.Proven ability to follow through on and successfully execute tasks while adhering to specified quality standards.Advanced knowledge of software applications commonly used on personal computers, such as Microsoft Office applications. Excellent written, verbal and presentation skills are required.Ability to operate standard office equipment.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesHybrid workCharitable contribution match programsStock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/https://www.facebook.com/LifeatMMAhttps://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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