Account Manager – Facilities Engineering Operations and Maintenance (Client Intimacy & Customer Advocacy)

Job Overview: The Account Manager for Facilities Engineering Operations and Maintenance (FEO&M) is responsible for fostering strong client relationships and acting as a customer advocate to ensure the quality of services provided by MC Dean meets or exceeds contract performance standards. This role requires a deep understanding of facilities engineering, exceptional communication skills, and a commitment to client satisfaction.

Key Responsibilities:

Client Relationship Management: Build and maintain strong, long-term relationships with clients to understand their needs, expectations, and business objectives. Serve as the primary point of contact for clients, ensuring consistent and open communication. Conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement. Quality Assurance and Compliance: Ensure all services delivered by MC Dean meet the contractual performance standards and client expectations. Develop and implement quality control processes to monitor and evaluate the effectiveness of service delivery. Conduct regular audits and inspections of facilities to ensure compliance with industry standards and regulations. Customer Advocacy: Act as a client advocate within MC Dean, ensuring client needs and concerns are communicated to the relevant teams. Work collaboratively with internal teams to resolve client issues promptly and effectively. Provide feedback to service delivery teams to improve processes and enhance client satisfaction. Contract Management: Oversee contract performance and ensure all contractual obligations are met. Identify and manage contract renewals, modifications, and extensions. Prepare and present regular performance reports to clients, highlighting key metrics and service achievements. Continuous Improvement: Identify opportunities for service improvement and innovation to enhance client satisfaction. Lead initiatives to implement best practices and improve operational efficiency. Stay current with industry trends and emerging technologies to recommend enhancements to service delivery. Business Development: Identify opportunities to expand MC Dean’s services within existing client accounts. Support business development activities by providing insights into client needs and potential service offerings. Assist in the preparation of proposals and presentations for new business opportunities.

Qualifications:

Education / Experience / Requirements: 12+ years with high school diploma/GED, 10+ years with Associates, 7+ years with Bachelor's or50+ with Masters in a related field. Minimum of 5 years of experience in facilities engineering, operations, and maintenance, with a focus on client relationship management. Experience with quality assurance and contract management is highly desirable. Clearable with ability to obtain & maintain TS/SCI with Polygraph  Technical Skills: Strong understanding of facilities engineering and maintenance practices. Proficiency in using CMMS (Computerized Maintenance Management Systems) and other related software. Knowledge of industry standards and regulations. Soft Skills: Excellent communication and interpersonal skills, with the ability to build and maintain client relationships. Strong problem-solving and analytical abilities. Effective project management and organizational skills. Ability to work collaboratively with cross-functional teams.

Working Conditions:

This position may require occasional travel to client sites and availability during off-hours for client emergencies. The role involves a combination of office work and on-site client visits.

We offer an excellent benefits package including:

A competitive salary Medical, dental, vision, life, and disability insurance Paid-time off Tuition reimbursement 401k Retirement Plan Military Reserve pay offset Paid maternity leave

Pay range: $101,475 - $162,360

Abilities:

Exposure to computer screens for an extended period of time. Sitting for extended periods of time. Reach by extending hands or arms in any direction. Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. Listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Identify and understand the speech of another person.

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Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

 

EOE Minorities/Females/Protected Veterans/Disabled
VEVRAA Contractor

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