**Account Manager - FEO&M - Client Intimacy & Customer Advocacy** ID **12338** Location **Washington, DC** Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=MCDEAN&cws=62&rid=12338) **Account Manager – Facilities Engineering Operations and Maintenance (Client Intimacy & Customer Advocacy)** **Job Overview:** The Account Manager for Facilities Engineering Operations and Maintenance (FEO&M) is responsible for fostering strong client relationships and acting as a customer advocate to ensure the quality of services provided by MC Dean meets or exceeds contract performance standards. This role requires a deep understanding of facilities engineering, exceptional communication skills, and a commitment to client satisfaction. **Key Responsibilities:** + **Client Relationship Management:** + Build and maintain strong, long-term relationships with clients to understand their needs, expectations, and business objectives. + Serve as the primary point of contact for clients, ensuring consistent and open communication. + Conduct regular client meetings to review service performance, address concerns, and identify opportunities for improvement. + **Quality Assurance and Compliance:** + Ensure all services delivered by MC Dean meet the contractual performance standards and client expectations. + Develop and implement quality control processes to monitor and evaluate the effectiveness of service delivery. + Conduct regular audits and inspections of facilities to ensure compliance with industry standards and regulations. + **Customer Advocacy:** + Act as a client advocate within MC Dean, ensuring client needs and concerns are communicated to the relevant teams. + Work collaboratively with internal teams to resolve client issues promptly and effectively. + Provide feedback to service delivery teams to improve processes and enhance client satisfaction. + **Contract Management:** + Oversee contract performance and ensure all contractual obligations are met. + Identify and manage contract renewals, modifications, and extensions. + Prepare and present regular performance reports to clients, highlighting key metrics and service achievements. + **Continuous Improvement:** + Identify opportunities for service improvement and innovation to enhance client satisfaction. + Lead initiatives to implement best practices and improve operational efficiency. + Stay current with industry trends and emerging technologies to recommend enhancements to service delivery. + **Business Development:** + Identify opportunities to expand MC Dean’s services within existing client accounts. + Support business development activities by providing insights into client needs and potential service offerings. + Assist in the preparation of proposals and presentations for new business opportunities. **Qualifications:** + **Education / Experience / Requirements:** + 12+ years with high school diploma/GED, 10+ years with Associates, 7+ years with Bachelor's or50+ with Masters in a related field. + Minimum of 5 years of experience in facilities engineering, operations, and maintenance, with a focus on client relationship management. + Experience with quality assurance and contract management is highly desirable. + Clearable with ability to obtain & maintain TS/SCI with Polygraph + **Technical Skills:** + Strong understanding of facilities engineering and maintenance practices. + Proficiency in using CMMS (Computerized Maintenance Management Systems) and other related software. + Knowledge of industry standards and regulations. + **Soft Skills:** + Excellent communication and interpersonal skills, with the ability to build and maintain client relationships. + Strong problem-solving and analytical abilities. + Effective project management and organizational skills. + Ability to work collaboratively with cross-functional teams. **Working Conditions:** + This position may require occasional travel to client sites and availability during off-hours for client emergencies. + The role involves a combination of office work and on-site client visits. We offer an excellent benefits package including: + A competitive salary + Medical, dental, vision, life, and disability insurance + Paid-time off + Tuition reimbursement + 401k Retirement Plan + Military Reserve pay offset + Paid maternity leave **Pay range: $101,475 - $162,360** **Abilities:** + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person. . Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception. **EOE Minorities/Females/Protected Veterans/Disabled** **VEVRAA Contractor**