Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to develop and provide focus on customer relationships, grow volume, manage attrition and respond to customers’ needs.

Grow and maintain current customer volume through customer relationships and follow throughResponsible for generating referrals from base customers and conducting in-person quarterly business reviews for top 50 customers to drive increased volume

 

Identify base volume customers with growth potentialContact new base customers within 48 hours of account assignment to schedule personal introduction with current BDMPerform volume usage analysis to increase domestic gallonsProvide solutions to ensure sales targets are not impacted

 

Manage customer attritionContact customers with a 20% or greater decrease in weekly volume as reported on the weekly volume report and schedule visits as needed

 

OtherCustomized customer reportingCustomer support, education and trainingManage sales activity in SalesforceAnalyze and provide pricing/payment termsLiaison with Credit Department for collectionsFraud review and recommendations to reduce riskProcess card issuesReport and analyze KPI’sAttend weekly sales meetings in person

Qualifications2 years of relevant industry sales, and/or customer service experienceHigh School Diploma or equivalentAbility to travel within assigned region using own transportationGood driving recordAbility to learn company systems and processes with trainingAdvanced Microsoft Office skillsAdvanced CRM (preferred Salesforce), PRS, and other company software skillsKnowledge of fuel and trucking industryKnowledge of company products and offeringExcellent written and verbal communication skills Professional demeanor when communicating in person, email or phone Ability to manage time and prioritize work Highly organized with attention to detail Ability to quickly learn new technology and use technology in all areas related to the role Strong customer service skills with the ability to influence others and solve problems Ability to work in a fast-paced, dynamic team environmentAbility to handle multiple tasks, meet deadlines, and work independentlyTravel required less than 25%General office work requiring sitting or standing for long periods of timeAbility to lift boxes weighing up to 30 poundsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional InformationFull range of affordable benefits to include medical, dental, vision, life and 401K with match.Weekly payPTO and company holidays