The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Channel business unit to make it easy for our End Customers to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.
Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers.
A Day in the Life of a TE Solution Center Account Manager:
• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer.
• Maintain a deep understanding of our products and services to effectively communicate their value proposition to clients to drive revenue.
What your background should look like:
Education:
• Bachelor’s degree; technical or business degree preferred or equivalent experience.
• Engineering degree a plus.
Skills & Experience:
• Fluency in both written and spoken English is a must.
• Proven track record of success in inside sales or telemarketing roles, preferably in a B2B environment.
• Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback.
• Strong verbal, written, and presentation skills.
• Consultative selling experience desired, with salesforce experience.
• Relevant product or industry experience a plus.
• Team player, critical thinker, self-motivator, and ability to maintain a proactive positive attitude.
Competencies
• Ability to work independently and collaboratively in a team environment.
• Excellent organizational and time management skills with the ability to prioritize tasks effectively.
• Demonstrates ability to share creative and new ideas.
• Motivating Others
• Self-motivated with a results-oriented mindset.
• A passion for serving customers.
• Values: Integrity, Accountability, Teamwork, Innovation