Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

As a Bankruptcy Service Associate within Global Practice Leadership, you will have the unique opportunity to manage and support clients through the bankruptcy process. This role allows you to interact extensively with clients, prepare documents, maintain accounts, and coordinate with legal and financial professionals. We are looking for someone with strong organizational skills, excellent communication abilities, and a thorough understanding of bankruptcy procedures. This role offers you the chance to use your skills to make a real difference in our clients' lives.

Job responsibilities:

Serve as the primary point of contact for clients undergoing bankruptcy by providing service support by addressing client inquiries and concerns promptly and professionally  Prepare and review bankruptcy maintenance requests and other required documents ensuring all documentation is accurate, complete and submitted in a timely manner  Communicate with clients, attorneys, creditors, and court officials to gather necessary information and provide updates on case status as well as facilitate communication between clients and other stakeholders to ensure a smooth process Anticipate potential risk and handle sensitive and confidential information with discretion and integrity Support Commercial Banking and Commercial Investment Bank including U.S. Domestic & International Branches  Focus on client and firm protection from unauthorized requests

Required qualifications, skills and capabilities:

Minimum of 3 years of experience in customer service, legal or financial services  Strong organizational and time management skills to handle multiple tasks and deadlines efficiently Excellent written and verbal communication skills to interact effectively with clients, attorneys, creditors, and court officials High level of accuracy and attention to detail in preparing and reviewing documents Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with database management Willingness to stay informed about changes in bankruptcy laws and regulations to ensure compliance Strong problem-solving skills and the ability to think critically Compassionate and patient demeanor to support clients through challenging financial situations Proactive and self-motivated with a commitment to continuous learning and improvement

Preferred qualifications, skills and capabilities:

Bachelor’s degree  Experience primarily in banking or the financial service industry Knowledge of commercial treasury products and services