The areas of focus will be across all Corporate & Investment Banking (CIB) product lines supported by Client Billing Operations (CBO) such as Custody, Fund Accounting, Collateral, Depository, etc.  

As an Account Manager within the Inquiry Management team, you will be a key member of the Global Billing Operations function performing investigations and research. You will be the key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.

Job responsibilities:

Support the end to end Billing process for the global business units within both Securities Services and Escrow Services.  Manage the production of client billing and payment processing globally  Responsible to deliver both internal and external change and regulatory program management requests. Primary functions include account and product setup, validation of setup, metrics redesign, adherence to client SLA, invoice validation, as well as Governance, Client Satisfaction, and larger / high impact onboarding implementations. Partner with Sales, Client Service, Finance, Product, and Pricing through interactive invoice reviews and resolution of billing setup maintenance inquiries.   Lead projects focused on an end-to-end billing setup.  Ensure cross functional partnership with all locations within the distributed operating model - building communication lines and ensuring all issues are resolved in a satisfactory manner.

Required qualifications, capabilities and skills 

Bachelor degree graduate - Accounting, Finance, Management, or Business Minimum of 6 years of Finance Operations experience Minimum of 4 years’ experience in Billing Operations Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling Strong experience on jobs that requires a lot of data reviews displaying great analytical skills Ability to communicate and interact comfortably with senior management across a global environment and create partnerships across functional lines of business and subject matter expert