The Global Billing Operations Invoice Production and Invoice Delivery team ensures the management of timely production and delivery of invoices, follow up to fee billing related inquiries, effective handling of escalations, efficient closure of inquiries raised by client services and the stakeholders for billing invoices and agreements, providing guidance to analysts and recommendations to senior management on process improvement and manual process reduction.

As an Account Manager within the Global Billing Operations Invoice Production and Invoice Delivery team, you will work with the Client Billing Operations Teams, Client Service, Product, Pricing and other partners on resolving issues and concerns in ensuring accurate and efficient invoice production resulting to reduced Unbilled Revenue. You will ensure cross functional partnership with all locations within the distributed operating model, building communication lines and ensuring all issues are resolved in a satisfactory manner.

Job responsibilities:

Take ownership and accountability of the Invoice Production and Invoice Delivery processes through execution of deliverables and special initiatives, and the management of multiple deadlines Serve as a trusted partner and key advisor to the business and clients by providing exceptional service and ownership.  Build proficiency with technology and systems, highly capable of applying knowledge to operations and understanding the overall infrastructure and business implications.  Execute and deliver strategic and tactical plans, including automation and process re-engineering initiatives, with an ability to anticipate and overcome barriers.  Self-motivated and thinks independently to take ownership of client and business requirements, seek input from stakeholders as applicable, and then initiate change. Maintains an entrepreneurial spirit and acts as if firm’s goals and objectives are their own and measures own performance against business objectives.  Consultative in approach, understanding and anticipating client and business partner needs and proactively delivering solutions.  Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes Proactive controls and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.  Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages. Verbal and written communication is tailored to the audience and crafted based on feedback and cues from others. 

Required qualifications, capabilities, and skills:

Bachelors’ degree graduate - Accounting, Finance, Management, or Business  Minimum of 5 years of Operations, Financial/Banking/BPO industry, or Project Management experience Minimum of 2 years Operational Management experience; and/or back-office operations and processes Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word Strong problem solving and solutions management competencies; displaying great analytical skills, problem-solving, stakeholder management, complaints or escalations handling Solid organizational and time management skills; ability to manage multiple and conflicting priorities in a global environment.  Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals  Ability to adapt to a fast paced environment  Strategic thinker with ability to address future state requirements, forward thinking mindset  Ability to communicate and interact comfortably with senior management across a global environment  Ability to create partnerships across functional lines of business and subject matter expert

Preferred qualifications, capabilities, and skills:

Previous experience with securities operations, brokerage and/or custody operations a plus  Strong leadership skills, initiative, self-starter, and results oriented demeanor 

Work schedule:

You must be willing to work schedules during our operating hours with shift schedules APAC or EMEA (may include evenings, holidays, weekends depending on business need). Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both).