At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
As a member of Forrester’s user sales team, the Account Manager II cultivates and manages strong relationships, drives client engagement, and pursues growth opportunities within a portfolio of Forrester’s user accounts. This role capitalizes on changing markets and digital disruption to support clients in implementing business transformations and customer-obsessed strategies that will drive client growth in the age of the customer. The successful candidate will be a trusted advisor to business and technology executives and establish long-term relationships with leaders who drive and influence the growth of their business.
Job Description:
Serve as a trusted advisor to Forrester’s user clients to develop and manage account strategy plans that drive new business, renewal retention, and account penetration.
Build and maintain relationships with executive-level contacts to understand the changing landscape, recognize the complexity of their issues, and identify new engagement and enrichment opportunities.
Use Forrester’s client engagement model to drive client value and ensure client satisfaction.
Apply Forrester’s sales process, standardized solutions, and sales enablement technologies to maximize productivity.
Meet overall renewal and enrichment goals for assigned user accounts.
Clearly and concisely articulate the value of Forrester’s offerings.
Maintain full fluency in Forrester’s user suite of products and services and how they are sold to deliver value in the marketplace.
Job Requirements:
A bachelor’s degree or equivalent experience.
Proven success in client management and complex solution selling.
Proven experience in managing multiple client relationships, achieving revenue goals, and managing sales strategies in a similar environment.
Two to four years’ experience in the B2B consultative sales field, selling intangible products, ideas, and solutions to business, marketing, and technology leaders.
Relevant, transferable B2B industry experience, such as in technology, financial services, business services, professional services, or healthcare.
Experience with relationship development and consultative selling and experience in prospecting and delivering excellent customer experience through embracing a “customer-obsessed” mindset.
Experience with omnichannel outreach in order to engage with new buying groups and prospects and experience in negotiating to advance opportunities and selling to executive-level contacts.
Experience with territory forecasting as well as proactive and systematic pipeline management in a CRM system.
Proven record of exceptional ability and team collaboration in a previous role.
Effective organization and time management skills.
Excellent verbal and written communication skills.
Knowledge of leading-edge customer experience, marketing, and business technology trends.
Someone who is a results-oriented team player and a fast learner who is at ease with technology.
Someone who is open minded and has high energy and a positive, can-do attitude.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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FLSA Status:
Non-Exempt
Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com.
Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.
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