POSITION SUMMARY:

The Account Manager III is responsible for managing a defined geographic region with a focus on meeting sales revenue objectives while maintaining and building customer relationships.  This position will focus on obtaining customers in the areas of academia, industrial, contract research accounts and similar opportunities. 

DUTIES AND RESPONSIBILITIES: 

• Develops and maintains relationships with potential and existing customers and acts as a liaison between the customers and technical staff to ensure thorough understanding of product/instrument portfolios. 

• Manages the full life cycle of new client account set up. Provides guidance to other account managers on development of new accounts.

• Provides expert guidance and develops solutions to any obstacles/developments that may arise during implementation of account set up.

• Maintains in-depth knowledge of a complete portfolio of products including all capital, consumable and services.

• Leads the development and implementation of strategies designed to expand industrial, academic and/or government accounts. Provides guidance to other account managers in developing strategies for growth.

• Oversees the integration of Field Application Scientists in the strategic selling process to ensure growth of instruments and consumable product sales.

• Actively participate in team meetings and activities associated with departmental strategy, planning, and other goals, initiatives and priorities. Present information and expertise in a professional and diplomatic manner on relevant topics and discussions that will provide guidance/influence to others on the team.

• Specific duties may vary depending upon specific department/territory requirements.

EXPERIENCE AND QUALIFICATIONS:

• B.S. in Life Science, Engineering or related field.

• A minimum of ten years of account management experience managing multiple geographic regions.

• Industrial sales and/or academic required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Advanced knowledge of HTS, Molecular Biology and competitive technology systems.

• Advanced technical background.

• Proven sales record and contacts in industrial, academic, and/or government sales.

• Proven ability to create and maintain robust base.

• Expert knowledge and experience in the industrial and academic arenas required.

• Strong business acumen, negotiation and mediation skills, as well as a demonstrated attention to detail and a focus on achieving quality outcomes.  Ability to build/foster relationships.

• Demonstrated critical thinking and analytical skills, as well as the ability to handle complex situations and demonstrate sound judgment and problem-solving.

• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.

• Excellent oral, written communication and interpersonal skills. 

o Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of account data

o Effectively communicate performance goals and expectations

• Proficiency in MS Office Suite, WebEx or related teleconferencing software.

• Proficiency in SalesForce or related CRM.

• A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a demanding research environment with changing priorities.

• Ability to travel extensively that can include overnight stays and working work outside normal business hours as needed.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is frequently required to sit and stand for long periods. The individual is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms. This position requires extensive travel.

WORK ENVIRONMENT:

This position requires up to 100% travel within the designated territory to customer sites up to five days a week.