About the company 

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service. 

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names. 

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time.  A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. 

 

About Albertsons Media Collective 

Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most. 

We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality. 

 

Bring your flavor 

Building the future of food and well-being starts with you. Join our team and bring your best self to the table. 

#bringyourfuture 

#LI-AL1 

 

What you will be doing 

The Account Manager (L3) is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans.  

The position will be based in Boise, Idaho, or one of our main regional offices (Seattle, WA, Portland, OR, Pleasanton CA, Denver CO, Dallas TX, Chicago, IL, or Fullerton, CA, Phoenix, AZ).  

 

Main responsibilities 

Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches and working cross-functionally to identify areas of upsell where relevant to the customer   Responsible for identifying upsell opportunities in-flight and post-campaign to ensure repeat, growing partnership and working in collaboration with Client Partner counterpart to deliver holistic client plans   Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network   Ensures accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking   Collaborates with Client Partner counterpart to advise and create material for T2T/ QBR/ Lunch & Learns   Support and collaborate with merchandizing partners    Customer-centric mindset with a deep understanding of client and category objectives to deliver best in class service   Strong ability to interpret and story tell with data, responsible for wrap reporting delivery, insights and upsell suggestions   Emphasis on cultivating customer loyalty and retention focusing on the client experience during the post-IO partnership   Works in lockstep with Client Partners to ensure the client is receiving holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs to achieve annual renewal and growth targets   Continuous engagement with the customer, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome   Monitor and report on key metrics in-flight as relevant to keep customer up to date on the over value of their media investment   Continuously monitor, learn and develop knowledge of retail media landscape   Client travel as needed  

 

The salary range is $95,400 to $123,900 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay/Flexible Time Off, paid holidays (8-9 days annually) bereavement pay and retirement benefits (such as 401(k) eligibility). Associates in this position are also eligible for a quarterly bonus.  

 

What we are searching for  

6+ years of Media/Retail/Account Management Experience   Exceptional organization and process development skills   Strong ability to story tell with data   Demonstrates strong presentation skills with ability to prep and present based on audience including up to VP Level   Strong ability to foster partnerships with merchandizing partners  

 

What is it like at Albertsons?  

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. 

 

Albertsons is an Equal Opportunity Employer  

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.  

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4)