Williams lea is hiring for an Account Manager for our Dallas, TX office to work Monday to Friday 8:00 am to 5:00 pm!

Pay: $72,000/year

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and Discounts

This role will be responsible for executing service delivery at Williams Lea and support 3 offices in Texas. This role will be based in Dallas and support 2 satellite offices, included remote team members. The Manager of Operations will communicate a vision for how WL best serves our clients across multiple service offerings and empower and enable their team to bring that vision to life.  The role focuses on delivering operational excellence in overall office services and management, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development.

​Job Duties:

*Establish the quality of service delivery across the portfolio of accounts

Serve as subject matter expert to client in all areas of efficient office services (including oversight of Duplicating and Mail Centers, hospitality and reception services, and other client needs in office).

*Implement standardized processes for all aspects of operations

*Track operational controls and ensure management information reporting requirements are fulfilled

*Accomplish action items from account plans

*Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services

Follow delegations of authority for operations team 

*Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting

*Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality in home office and the two satellite offices

*Investigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client services

Have a strong knowledge clients’ businesses and the impact of our services

*Manage overall performance metrics of accounts/departments against contract/target  metrics

Provide team with clear communications regarding target metrics/expectations and support their achievements

Escalate  operational, compliance and financial risk areas

*Manage the selection, induction, development, retention, motivation and performance of direct reports

Establish a structured succession plan for key roles

*Support new business implementation

Cascade key business and organizational messages down to the associate level, per the appropriate channels 

Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement

Ensure that operational processes stay within agreed upon budgets and timelines

Provide training and development opportunities and serve in mentoring role for his/her direct reports

Compilation and issue of monthly client billing

*Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork

Job Qualifications:

Bachelor’s degree or equivalent experience is required

Prior multi office or multi team management experience is required.

Minimum 3 years’ management experience and a proven track record of being a recognized leader and manager of people as well as served in a client facing role, preferably in a customer service or office services intensive environment

Sales or professional consulting a Plus but no required.

Demonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situations

Excellent client service skills with a service-minded approach towards the client

Proven experience in the delivery and management of complex multi-service solutions for clients 

Minimum of two years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L

Based in Dallas office, time will also be required in smaller, satellite offices, as needed or generally once per month. This is not a hybrid position.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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