Job Title: Account Manager (Order Management)
Job Description

We are seeking an Account Manager to oversee order-related tasks and provide exceptional customer service. This role involves managing order entry, tracking, invoicing, and shipment release, while collaborating with various departments to ensure seamless operations.

ResponsibilitiesManage all order-related tasks, including entry, tracking, invoicing, and release for shipment.Handle EDI orders and maintain relevant cross-reference tables.Provide order status updates to agents and customers.Maintain frequent communication via email to manage orders, inquiries, and follow-ups.Gather and assess information to address inquiries and complaints efficiently.Collaborate with departments like demand planning, pricing, traffic, quality, and accounts receivable.Assist promptly with issues like damaged or mis-shipped items.Investigate and resolve deductions.Complete Certificates of Conformance as needed.Monitor and maintain pricing levels and quotes across orders and product lines.Prioritize orders based on distribution facility needs.Manage regional territory and standard agent processes.Perform other duties as assigned.Essential Skills2-3 years of experience in a manufacturing Sales Support EnvironmentAccount managementInside SalesCustomer Service (No Call Center)Order EntryProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Experience with CRM software, preferably SalesforceAdditional Skills & QualificationsStrong relationship-building skillsExcellent verbal and written communication abilitiesExceptional planning, tracking, and organizational skillsStrong mathematical skillsAbility to work independently and as part of a teamExcellent multitasking and deadline management skillsPositive attitude and strong problem-solving abilitiesWork Environment

The position operates on a standard shift from 8am to 5pm. The work environment is primarily within a cubicle office setting. The team is collaborative and supportive, dedicated to helping each other succeed. Though the office may not be the most modern, it fosters a culture of teamwork and excellence.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Harvey,IL.

Application Deadline

This position is anticipated to close on Feb 28, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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