Job Title: Account Manager - Personal Lines

Department: Acrisure Digital Solutions

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win. 

Position Overview:

The Personal Lines Account Manager is apart of the Personal Lines Sales Team and supports sales producers by handling the tasks and details required following a policy sale. This position ensures new policies are set up properly and takes care of any underwriting concerns/issues within the first 90 days of a new policy.

Key Responsibilities:

Issue new policies with each carrier as scheduled by producer.

Send out “Welcome” email and temporary proof of insurance to policy holder within 24 hours of issue.

Follow ups with clients as needed/requested by producers. Customer Service as needed

Communicate with underwriters to get an approval on placing new business with that carrier which may not be eligible based on information found during the quote process.

Work with underwriters to implement a plan to retain policies that are being cancelled due to underwriting concerns for first 90 days of new policies.

Obtain signatures on trailing documents requested by the agency and/or carrier

File documents into AMS as needed

Document all customer interactions in AMS by noting the activity, creating suspense’s as needed for follow up and attaching any relevant documents.

Contact customer on the 8th day of issuing to assist with signing applications, verify billing is correct, and policy is in good standing

Work with Sales Team to resolve client issues from new business within the first 90 days of policy

Verify that the customer has signed their insurance applications whether through carrier or DocuSign

While in a client’s file, check for companion policies or cross-sell opportunities

Able to review policies for accuracy and offer improvements in coverage, in addition to options for available. discounts and opportunities for cross selling.

Ask for referrals from customers with good experiences.

Perform related duties as assigned by supervisor.

Maintain compliance with all company policies and procedures.

Qualifications:

Bachelor’s Degree, Business preferred or equivalent experience.

Licensed or ability to obtain proper insurance licenses.

Previous customer service experience, over the phone preferred.

Impeccable attention to detail, consistency and accuracy with all tasks.

Multitasking and analytical skills

Innovative problem-solving skills and solution focused

Exceptional Communication Skills and able to project a professional presence over the phone

Ability to learn new computer systems with ease

Self-Motivated and resourceful, understanding how to prioritize

Skilled in Microsoft Office 2016 – Word, Excel, Outlook, PowerPoint etc.

Exceptional business writing skills and can visualize as well as convey a message into relevant and interesting content.

Benefits & Perks:

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option           

Opportunities for Growth

Educational Resources

Generous time away

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.