Location: JSB Office, Bronx, New York Work Type: Full Time Salary: $70,000/year Experience: 4 years minimum in team management, scheduling, hiring, and client relations. Expected duties may include but are not limited to: + Build professional relationships with assigned security officers; + Schedule security officers and maintain stable work schedules (75-100 team members, multiple locations); + Handle call-outs of security officers 24/7; + Coordinate with Human Resources to meet with security officers who are performing well for recognition; + Coordinate with Human Resources to coach security officers with poor performance; + Coordinate site coverage for special requests from clients and staff; + Work closely with Talent Management (HR) to recruit security officers that are the best fit for JSB culture and expectations; + Work with Field Supervisors to ensure sites are operating accordingly; + Prepare reports and recommendations for weekly staff meetings; + Ensure all security team members are properly trained before working in any position; + Train security officers; + Perform regular evaluation of all team members; + Perform site visits on a regular frequent basis; + Review site visit reports and respond appropriately; + Ensures a high level of client satisfaction through proactive site visits, schedules, and immediate follow-up to client concerns; + Maintain current and working knowledge of site contract requirements; + Escalate important incidents and other reports to JSB management and necessary client reps; + Review time and attendance for security officers; + Report to management of any staffing problems that may arise as client requirements change; + Ongoing review of training material with subordinates to ensure compliance with all JSB policies and procedures; + Respond to callouts and open posts, adjust schedules; + Coordinate with field management and client's management team; + other duties as needed. Requirements: + 4 years minimum in team management, scheduling, hiring, and client relations. + Strong and Consistent Work Ethic + Detail orientated + Able to meet deadlines + Excellent computer skills + Solid understanding of scheduling + A high degree of accuracy and attention to detail + Professional Demeanor and Appearance + Strong verbal and written communication skills + Command of the English language and ability to be clearly understood in English + High School Diploma or G.E.D. required + Authorized to legally work in the United States + Pass a drug test with negative results + Pass an extensive background check, including criminal history, personal references, and employment and education verification, as well as Department of Motor Vehicle and credit checks, if applicable + If prior military, must be able to provide a DD214 discharge document with discharge status indicated, upon job offer Benefits: + 401K + Healthcare + Paid Vacation + Sick Time + TransitChek