Overview Job Title: Account Operations Manager Location: New York, NY Department: Account Management and Training Reports to: Sr. Director of Account Management Status: Full-Time Salary: $50,000-$65,000 per year Note that this range is representative of earning potential and actual pay will be based on skills, experience, and/or geographic location. Who Is Winston? A leading agency in the retail industry, Winston Retail Solutions not only provides retail merchandising and demo support, but a full suite of services including creative design and marketing, client account training, project management, tailored technical resources, and top-notch client service. Our passionate, talented, and hard-working team is responsible for retail presentations for top fashion, image, and lifestyle brands. As a fun and invigorating organization, we look for employees who are energetic and ready to influence the industry by working with apparel, footwear, and accessories brands. If you’re ready to jump into an exciting career in the world of retail, we’re ready to work with you! Job Summary The Account Operations Manager is responsible for supporting the Account Management department by overseeing program execution from a financial and operational perspective. The position is required to communicate with various teams and departments to ensure the end result considers all applicable information. This is a hybrid position and requires reporting to our New York Office 2x per week. Responsibilities Job Duties Drive program execution to successfully deliver on ever-changing clients’ staffing requests and requirements to ensure Clients and Retailers are informed and impressed by Winston’s resolution to make last-minute changes without impacting flawless execution at retail. Communicate with the Winston Team to ensure the Back Office Management team has the information they need to succeed with staffing, scheduling, and data entry. Deliver completed monthly/weekly client calendars accurately and on time. Review scheduling to ensure that staffing is providing appropriate talent for each project – reviewing calendars at least one week before client delivery to ensure proper spacing for visits, visits are released to the correct rate, making call-outs to the staffing team with noted suggestions for a new date if it is confirmed incorrect. Partner with the Travel Team to coordinate and recommend the most efficient travel solutions for all brands. Partner with Account Director and Account team on client door changes and ensuring those are executed in BOS and that staffing and the field team are aware. Building, loading, reviewing, and releasing proposals as requested by the Account Management team. Adapt to change quickly and with a positive attitude – Assist with special requests the Sr. Director/Director of Account Management might have to ensure the execution of client projects. Review Daily Service schedules to ensure staffing is complete and on target. Manage and monitor Winston/Client fiscal responsibilities to ensure all budgets and financial documents for the New York Accounts/Clients are 100% accurate and delivered on time. Conduct a monthly proposal review and reconciliation for all applicable brands. Review receipts for all field travel applicable to multiple brands including meals, lodging, gas, tolls, parking, etc. Ensure the travel budget is executed efficiently in both cost and timing by bringing forth any concerns uncovered through regular monitoring. Approve travel expenses on time by communicating with both Account Management and Operations regarding any discrepancies. Maintain client budget files and provide monthly budget updates to the Director of Account Management. Partner with the Finance department to ensure accurate and timely completion of monthly reconciliations, when requested by the Director of Account Management. Close out all proposals for the Account Management team by ensuring all project segments are clean and all additional hours have been removed from the contingency. Qualifications Knowledge, Skills, and Abilities Professional and positive influential demeanor Ability to create and maintain cross-functional partnerships (internally/externally) Strong interpersonal and written/verbal communication skills Strong independent work ethic, business acumen and desire to build a business and company from the ground up Effective negotiating skills Computer skills: Proficient in Excel, Word, and PowerPoint and the ability to learn and master our proprietary internal business operating system Must be solution-oriented, with the ability to turn challenges into opportunities Ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment Education and Experience 5 years of retail, wholesale or branded apparel experience BA/BS Degree preferred Retail or wholesale planning experience preferred Retail Merchandising and Field Merchandising experience preferred Budget Management, Retail Math, and Business Analysis experience Brand or Business Building results What’s In It For You? (Benefits) Health Insurance (medical, dental, vision) 401k Employee Discount program Wellness program Pet Insurance At Winston, we are ALL IN! At Winston, we celebrate our diverse talent and unique skill sets, embracing change to grow stronger together. Our goal is to ensure every member of the Winston community feels valued, respected, and heard daily, including our applicants. As an equal opportunity employer, we consider all qualified candidates without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristic. We also uphold fair employment practices concerning citizenship and immigration status.