Underwriting Solutions, a unit of Verisk Analytics, is an insurance solutions business specializing in analytics, information and decision support for the property and casualty insurance industry. We are a publicly traded company (VRSK) with 50 years of experience as the industry leading source of information about property/casualty insurance risk. Our clients include many of the nation’s leading property and casualty insurers.

Our Commercial Lines Sales Team is seeking a proactive and operations-minded Account Manager to partner with our account executives to continue our successful track record of sales and revenue growth through sales support, new business development, and account-based marketing.  The ideal candidate will be highly organized and enjoy working in an environment and as part of a sales team that is quick-paced, growing and constantly seeking change and process improvement that drive results. Our team mission is to Crush the buying experience: Be a Trusted Advisor. Empower Sales. Engage our Customers.  We do this by driving a positive buying experience, being a voice for the customer, and empowering sales with information needed for successful customer analysis and engagements.  If you have experience in the insurance industry, enjoy working in a team selling environment and excel at building professional relationships, we would like to talk to you.

Requirements:

5 or more years’ experience and successful track record in a consultative, team-based sales and/or service environment, exceeding external and internal customer expectations.Bachelors Degree or equivalent from a four-year college or university or equivalent work experienceExceptionally detail oriented with the ability to work effectively under pressure and multi-task to meet established deadlines and standard response times with clients.Ability to effectively analyze and solve complex problems by balancing detailed questions with creative solutions.Ability to handle multiple complex tasks or projects, prioritize and organize and take lead as necessaryExceptional communication skills – verbal, writing and listening – and the ability to communicate simple and complex ideasStrong interpersonal skills and demonstrated ability to build and maintain relationshipsSolid understanding of the P&C industry a plus – Commercial lines underwriting, product development, or marketing experience an even bigger plusBusiness Case development a plusProficiency in MS Office and Salesforce.comAbility to travel as needed in the US (<10% of time)

Responsibilities:

Handling of contract and related form requests on behalf of the team as required. This will typically include licensing for relationships between an insurer and their producers (MGA’s, brokers, etc.), test agreements, trial licenses, NDA’s, Master Services Agreements and othersAccelerate the customer contracting process, in coordination with sales, product, and legal – including new contracts, amendments, pilots, etc.Ability to work across multiple parts of the organization to address customer questions or issues.Generate professional customer proposals designed to articulate custom, compelling value propositionsSupport AE’s as needed on customer calls or visits to gauge satisfaction in usage of products and to understand new opportunities for growthResolve customer inquiries related to billing and invoicing, contracts, setup etc.Oversee, manage, and resolve customer inquiries related to billing and invoicing, contracts, setup etc., either directly or through influencing of internal parties Post contract processing for booking of deal, notifications to product and sales teams, etc.Periodic reviews of volume commitment-based contracts to ensure usage is on track for attaining volume commitments, and manage the overage process once volumes are attained and monthly billing should occur through end of contract term.Partner with product and sales to evaluate customer usage reports designed to evaluate customer satisfaction and selling renewal strategiesSeek out and share opportunities to develop new or improved sales operational efficiencies and/or best practicesLiaise with marketing and account executive teams to strategize and execute on account-based nurture campaignsLeverage internal and external sources of information to identify triggers for customer cross-sell / up-sell opportunitiesHelp inform and execute on large, growth-targeted customer renewal strategiesLead tactical sales opportunities as requiredSupport sales leadership pipeline management through salesforce.com reporting