Must have experience with account/client management dealing with export shipping and documentation!Need someone that comes from the Ag industry preferably!

On-Site position!

Pay is $30 - $35 depending on experience

Minimum Requirements:

3 years of account management, B2C customer service, sales/marketing support, order processing, export shipping, billing/invoicing management, or contract/account administration experience. 

Job Description: Serves as the primary contact with customers and brokers, in relation to contract and order execution in domestic and international markets. • Maintains and builds positive partnerships between BDG and customers/brokers. • Manages order execution against forecasted volume and/or customer contracts, in accordance with Blue Diamond Growers (BDG) policies. • Participates as a key team member on projects to achieve department objectives. • Enters and executes orders, returns, debits, and credits into an SAP processing system. • Facilitates accurate and timely shipments in accordance with customer schedules, contract and shipping terms. • Schedules export and domestic transportation service with customers, freight forwarders and outside carriers, where applicable. • Ensures accurate invoicing of product shipped, including correct payment of broker commissions. Oversees compliance with documentation and customs requirements for domestic and international shipments to ensure smooth delivery of goods to customer. • Provides reporting and analytics based on customer data, identifies trends and draws insights to improve customer support and operational efficiencies. • Troubleshoots and resolves customer problems and suggests solutions for common issues. • Ensures compliance with customer, governmental and food safety regulations. • Partners with Quality Assurance department to support complaint investigation. Arranges returns and replacement product as appropriate. • Maintains accurate customer records and ensures documentation of essential information. • Addresses and resolves customer concerns using problem solving and critical thinking skills to find the best solution, engaging cross-functional team members, as needed. • Provides ongoing support to sales, operations, logistics, and planning to enable future volume and margin growth. • This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Pay and Benefits

The pay range for this position is $29.00 - $32.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Sacramento,CA.

Application Deadline

This position will be accepting applications until Jan 2, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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