Hiring for an Account Service Representative Job Description We are seeking an enthusiastic Account Service Representative to support over 50 customer accounts. The ideal candidate will manage processing orders in SAGE, maintain accounts, and handle all day-to-day correspondence primarily through email, but also by answering and following up on calls when necessary. Upselling to current customers is a key aspect of this role. The representative will deal directly with businesses rather than consumers. Responsibilities + Process orders by handling purchase orders from customers and entering them accurately. + Coordinate with various departments to ensure timely fulfillment of orders. + Handle sample requests from sales or customers, ensuring timely shipment. + Properly invoice purchase orders once they have shipped. + Follow standard operating procedures for customer complaints, returns, and credits, working with various departments to investigate and process them. + Assist with answering phones when needed, despite having a receptionist. + Provide required information to the sales department and customers, including document requests for specific ingredients, pricing, and shipment dates for purchase orders. + Monitor and resolve customer inquiries efficiently within a set time frame. + Collaborate daily with managers, purchasing, technical, production, accounting, and sales/inside sales teams. Essential Skills + Proficiency with Microsoft Office Suite. + Strong customer service skills. + Experience in administrative roles. + Ability to handle inbound calls and order fulfillment. Additional Skills & Qualifications + Customer service experience. + Experience with inside sales and upselling. + Data entry and order processing experience. + Comfortable working with computers. Work Environment Our team enjoys a laid-back and team-oriented environment with an upbeat atmosphere. Although situated in cubicles, team members frequently walk around and communicate with one another. The office maintains a business casual dress code. The work schedule is Monday through Friday, 8:30 AM to 5:00 PM, with occasional overtime as needed. Pay and Benefits The pay range for this position is $16.00 - $19.23 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Orangeburg,NY. Application Deadline This position will be accepting applications until Jan 22, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.