Account Service Representative - Houston, TX **General Information** Press space or enter keys to toggle section visibility City Houston, Pasadena, Sugar Land State/Province Texas Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Friday, September 27, 2024 Working time Full-time Ref# 20034123 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 31,080 Annual Base Salary Maximum 62,160 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) . **Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range. **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) **ESSENTIAL FUNCTIONS:** + Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process + Provide ongoing end-user training on equipment + Services Delivery: Basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities. + Provide IP address support + Perform basic equipment problem diagnosis + Point of contact for equipment removal and delivery for onsite support + Contact service as required (Xerox and 3rd party) + Utilize Xerox web-based applications as required to include Service Call Handling + Accurate call reporting on Equipment in Xerox designated systems + Remote Service call onsite support Driving (if required for duties) + Download and install printer drivers on end-user equipment + Perform printer mapping to PC as required + Escalate printer network issues to the appropriate resource + Physical as well as remote device management and control + Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc) + Monitor/apply current software updates/patches on On-site contact for remote solve resolutions requiring technical expertise + Non-Xerox device management as required + Perform remote device monitoring and remote solve (Xerox Device Management) + Identify and promote Xerox Office Solutions + Pro-actively manage consumables and supplies using the DOS calculator + Maintain on-site operator replaceable parts inventory + Collect equipment meter information and submit for billing purposes + Perform Data Entry for activity and asset tracking + Manage and maintain on-site parts inventory using PM4 **SKILLS:** + Lift and move up to 50 pounds + Read, write, and follow basic English instructions + Customer service and communication skills + Ability to manage multiple tasks + Perform duties with minimal supervision + Basic equipment problem-solving and diagnosis per training provided + Customer problem resolution including escalation as required + Coordinate work tasks to ensure fulfillment of SOWs + Track and report account information as required + 1-2 years of relevant experience resolving customer and equipment printing issues **Additional Benefits:** + Substantial growth opportunities for future career development within a supportive and collaborative company culture. + Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching. + Paid time off, plus holidays and personal days. \#LI-CL1 Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.